HR Service Center Representative

Thrivent•Minneapolis, MN

20h•$22 - $30•Remote

About The Position

This position’s main duty is to be a member of a HR Service Center team which provides employees, members of the field organization and outside parties answers to questions regarding HR information, policies, and processes. This position also processes standard HR processes as assigned and may perform special projects related to general HR administration including benefits, payroll, HR policies/processes, etc.

Requirements

High school diploma or equivalent
One year of experience related to benefits, payroll, and HRIS systems.
Strong customer service skills and ability to effectively prioritize responsibilities.
Effective verbal and written communication skills, organizational skills, strong attention to detail, and ability to be flexible in an ever-changing environment.
Ability to work in a fast-paced environment with a variety of personality types, shifting priorities, and frequently changing programs/information.
Ability to maintain confidentiality of employee information.

Nice To Haves

Bachelor’s or Associate’s degree
Experience in Human Resources or a service/call center
Experience with Workday

Responsibilities

Provides excellent customer service through various channels to employees (past, present, and prospective), members of the field organization and outside parties regarding HR related inquiries while following standard operating procedures.
Ability to identify the unspoken needs of the customer by actively engaging and listening to our customers.
Research and answers standard HR Service Center questions or requests accurately and timely to meet service level agreement.
Corresponds with the workforce or requesting party by using a variety of tools, systems, and resources to obtain needed information and resolve inquiry.
Escalate unusual/complex cases within HR Service Center to the appropriate tier or redirect case to other internal service centers for follow-up and/or resolution.
Clearly documents and logs 100% of interactions received using the case management tool.
Leverages case management, HR systems, and other related systems to process standard HR related operational tasks such as data change and requests, verifications of employment, time reporting, etc. (not an inclusive list of tasks) to prepare required documentation for these processes.
Identifies and suggests process improvements or ideas for better serving customers of the HR Service Center.
Performs assignments and special projects related to general HR administration.