HR Service Center Representative - Hilo

hawaiianel•Hilo, HI

2d•$60,000 - $75,000•Onsite

About The Position

The P FH HR SERVICE CENTER Department of the P VP HUMAN RESOURCES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Professional) Provides quality and timely Tier 1 Human Resources customer service and operational support for work assigned to the HR Service Center, serving as the centralized intake point for employee, retiree, and external inquiries regarding HR policies, programs, and systems. Executes standardized HR transactions, maintains HRIS data integrity and personnel records, supports recruiting and onboarding administration, and ensures compliance with SOX protocols, Company policies, and applicable legal requirements, resolving employee inquiries and cases through interpretation of HR policies and programs, exercising independent judgment within defined guidelines; escalates only matters that materially deviate from established parameters or present significant organizational risk.

Requirements

Bachelor’s degree in Human Resources strongly desired, or equivalent work experience.
Working knowledge of HR principles, employment laws, and regulations.
Technical aptitude and proficiency in Microsoft Office Suite.
Strong knowledge of general office procedures and practices.
Good working knowledge and proficiency in HR Management Systems.
Basic knowledge of collective bargaining agreement principles.
Ability to work effectively in high-pressure situations requiring sound decision making and involving confidential and/or sensitive matters.
Excellent verbal and written communication and interpersonal skills.
Strong organizational skills with ability to manage multiple responsibilities and maintain attention to detail.
Ability to work collaboratively and foster a cooperative work environment.
Ability to conduct presentations for various employee groups.
3 years of experience working in direct customer service, call center, or administrative positions, preferably in Human Resources; relevant internship experience will be considered.
1 year of experience in Human Resources.
HRIS experience preferred.

Nice To Haves

HRIS experience preferred.

Responsibilities

Advises and responds timely, accurately, and consistently to HR Service Center inquiries through phone, email, and other access channels regarding HR policies, processes, procedures, and issues while maintaining high levels of customer service and confidentiality; manages the HR case management tool to capture, track, research, follow up, and escalate inquiries as needed.
Serves as the Tier 1 intake and execution point for Human Resources work assigned to the HR Service Center, evaluates, analyzes, and resolves employee inquiries by interpreting HR policies, procedures, and program guidelines; determines appropriate course of action for both routine and moderately complex situations, including those requiring judgment where explicit guidance may not exist.
Maintains Human Capital Management data and data integrity in SuccessFactors Employee Central and SAP system by creating, reviewing, approving, and auditing system transactions and records related to personnel changes, compensation, employee relations, leave of absence, reporting, new hires, transfers, promotions, terminations, retirements, pay changes, and other employment actions; maintains personnel files and supports audits and compliance reporting.
These activities support HR programs assigned to the Service Center for execution and are performed in compliance with Company policies, collective bargaining agreements, SOX controls, and applicable legal and regulatory requirements.
Independently reviews, analyzes, and determines appropriate personnel actions and system transactions, including identifying and resolves inquiries through interpretation of HR policies and programs within established guidelines; escalates only those matters that exceed defined authority limits or present significant risk.
Manages job postings, applicant tracking data, pre‑employment test administration, pre‑employment screenings, hiring clearance notifications, onboarding communications, new hire documents, I‑9 completion, and E‑Verify processing in a timely manner.
Performs these activities as operational intake and administrative execution functions, coordinating with Client Services and other HR functional teams when work or decisions require functional ownership beyond Service Center scope.
Identifies continuous improvement opportunities to ensure HR policies, processes, and controls are designed, documented, and operating efficiently and effectively; evaluates improvement options, supports HR projects such as system testing, system updates, reorganizations, and ongoing process improvement.
Improvement efforts focus on Service Center operations, intake efficiency, execution quality, and escalation effectiveness.
Provides general support to the division, department, and company including dissemination of announcements and information, legal bulletin board maintenance, other assigned duties.
Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.