HR Service Center Partner II

Amcor•Oshkosh, WI

8d•Onsite

About The Position

As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner II is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization. The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations. The HR Associate II will also have a deeper responsibility to include project-focused work, which includes coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Associate II is a valuable resource for team members, providing guidance and support to make them successful, while also making a positive impact on how team members experience organizational change and growth.

Requirements

Bachelor’s degree required, preferably in Human Resources
2-3 years of experience in Human Resources
In-depth knowledge of the principles, practices, and infrastructure of Human Resources
Teamwork with peers and the broader HR team across all supported business units
Exceptional value-added support to exceed our internal customers’ needs aligned to their success
Energy and passion with an eye towards continuous improvement in self and process
Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
Ability to respect and maintain confidential information
Self-motivated, proactive, and capable of working on own initiatives with limited supervision
Maintains a positive and respectful attitude while working independently and in team environments
Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

Responsibilities

Subject matter expert and point of escalation to Service Center peers in assigned specialty space(s)
Escalation point-of-contact within the HR Service Center
Provide project support for specialty area and large-scale repeated processes
Provide support and learning to peer HR Service Center team members as a subject matter expert and mentor across specialty spaces
Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback
Develop strong business relationships with all business functions you support, coaching and advising leaders on change management
Assist Service Center Lead and Manager with complex inquiries impacting specialty space, or as assigned
Draft, review, and distribute mass communications to appropriate individuals related to specialty space
Assist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces and department
Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy
Respond to all employee, manager, or HR inquiries via email and phone utilizing case management tool
Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
Audit employee data to ensure data integrity exists in all HR systems
Respond to report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team
Follow the established escalation paths to resolve complex inquiries
Maintain advanced knowledge of all HR plans and program designs
Responsible for creating and updating team process and employee resource documents for all specialty spaces
Maintain knowledge of HR trends, best practices, regulatory changes and employment law, along with gaining Amcor business knowledge to best assist Amcor colleague base
Continuous process improvements to further gain efficiencies in focus area
Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.).

Benefits

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)