HR Service Center - Lead

Charter Manufacturing•Mequon, WI

1d•Onsite

About The Position

Charter Manufacturing is seeking an experienced and people-focused HR Service Center Lead to play a critical role in shaping our employee experience. This is a leadership opportunity to influence how HR services are delivered across the organization. The Lead will oversee the day-to-day operations of the HR Service Center, ensure timely and accurate support to employees, and serve as a key partner in enhancing how HR serves its people. At Charter, people come first, and the HR Service Center is the front line of that experience. The role involves being a trusted voice and a strategic driver of continuous improvement.

Requirements

Bachelor’s degree in HR or related field.
6+ years in HR, Shared Services, or as an HR Business Partner.
Strong customer service background and the ability to handle complex, cross-functional inquiries.
Organizational skills to manage team workflow and priorities effectively.
Clear communication skills—both written and verbal.
Proficiency with Microsoft Office (Excel, Word, Outlook).

Nice To Haves

Master’s degree in HR or Business.
Experience working in a decentralized HR environment.
Familiarity with HR ticketing systems and shared service delivery models.
Proven track record in leading or supporting process improvement initiatives.
Ability to build trust and influence across all levels of an organization.

Responsibilities

Lead and support the daily operations of the HR Service Center team.
Provide guidance on complex HR inquiries related to benefits, payroll, timekeeping, recruiting, policies, and more.
Coordinate team workloads to ensure timely and consistent service within defined SLAs.
Serve as a key liaison between HR Centers of Excellence (COEs) and the business.
Maintain knowledge bases and documentation to support a seamless employee experience.
Partner with Payroll to streamline processes and improve service delivery.
Coach and mentor team members while supporting onboarding and development.
Champion process improvements that enhance efficiency and consistency.