HR Representative II

Little River Casino Resort•Eastlake, MI

2d•$19 - $30•Onsite

About The Position

Provide support in functional areas of Human Resources, which may include recruitment and employment, personnel records, team member relations, job evaluations, and benefits administration. Provide excellent guest service to team members and external guests. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High school diploma or GED
2 year degree in Business or related field and 1 year experience in Human Resources or 2 years' experience as a Human Resources Representative
Working experience in at least two of the Human Resources functions
Working experience in the development, implementation, and maintaining of policies and procedures
Possess working knowledge of laws that govern Human Resource Management including, but not limited to: Title VII, Age Discrimination and Employment Act (ADEA), the Fair Labor Standards Act (FLSA), American's Disability Act (ADA), Family Medical Leave Ace (FMLA), and Equal Retirement Income Security Act (ERISA)
At least 21 years of age
Strong computer skills with experience in word processing, databases, and spreadsheets
Strong organizational, written, and verbal communication skills
Strong professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Strong problem-solving skills
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)
Ability to maintain efficient filing systems
Ability to professionally speak in front of large groups of individuals
Accountable - Accept responsibility and account for actions
Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
Detail Oriented – Ability to pay attention to the minute details of a given project or task
Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values
Empathetic – Appreciates and sensitive to the feelings of others
Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
Organized – Possesses the trait of being organized and follows a systematic method of performing a task
PC skills - Demonstrates proficiency in PC hardware, software and applications as required
Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests
Reliable – Is dependable and trustworthy
Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

Nice To Haves

Working experience in the development, implementation, and maintaining of policies and procedures
Experience working with a Tribally run casino and/or resort preferred
A documented and verifiable combination of education and experience may be substituted for degree requirements.

Responsibilities

Provides accurate reports on team members’ headcount, current team members, turnover, leaves of absence, and other reports as required.
Initiates and process performance appraisal paperwork.
Maintains regular correspondence with the Gaming Commission in accordance with Chapter 4 Regulations.
Ensures 1-9 compliance.
Develops and maintains Standard Operating Procedures.
Coordinates and tracks applications and hiring campaigns in the recruiting module of the HR database.
Coordinates recruiting efforts from job requisition to new hire onboarding, including but not limited to background reference checks on jobs and education for internal and external candidates.
Attends and assists with coordination of Resort and external career fairs.
Creates and maintains internal and external employment opportunity communications.
Coordinate, schedule, and participate in Resort interviews.
Coordinate workers compensation (WC) claims by communicating work restrictions and progress reports, scheduling WC medical provider appointments, facilitating WC paperwork with team members, security, supervisor, payroll, claim administrator, and Risk Manager.
Ensure team members receive proper notification of their rights in the legal timeframe for terminations, FMLA, Consolidated Omnibus Budget Reconciliation Act (COBRA), 401(k), and Health Insurance Portability and Accountability Act (HIPAA).
Contact medical providers to obtain initial reports and progress reports on team members as it relates to leaves and employment restrictions.
Enter and maintain data into the HRIS database on applicant and team member records, workers compensation claims, all leaves, benefit enrollment, team member and department changes, disability information and prepare reports.
Work with Risk Manager, department administrative staff, managers, supervisors, and directors to inform them of team member progress or work restrictions.
Compile financial data to prepare monthly premium statements for all team member benefits and reconcile statements from the carriers.
Processing and maintaining team member benefit files for enrollments, cancellations, and changes within Human Resource Information System (HRIS) and HR service vendor systems.
Assist team members with billing and claim issues.
Plan, coordinate, and lead team member relations activities including, but not limited to holiday and birthday mailings, team member drawings, team member communications, team member events, team member services awards program, etc.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Human Resources department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program
Other duties as assigned.