HR Performance Center Representative - FMOL Health

FMOLHS • Baton Rouge, LA

6d

About The Position

The HR Performance Center Representative 2 provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication, but also recognizes when something is not “standard” to escalate to SME accordingly. Understands regulations and regulation changes.

Requirements

• Customer service support
• Benefits cycle processing
• Data updates (adding beneficiaries, processing payments, etc.)
• Answering questions around network tier exceptions
• Following standard forms, communications and processes
• Responding with standard communication
• Escalating non-standard issues to SME
• Understanding regulations and regulation changes

Responsibilities

• Provides customer service support by responding to questions.
• Performs benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.).
• Answers questions around network tier exceptions.
• Follows standard forms, communications and processes.
• Responds with standard communication.
• Recognizes when something is not “standard” to escalate to SME accordingly.
• Understands regulations and regulation changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed