HR People Operations Generalist

Bake n Joy Foods Inc•North Andover, MA

14h•$65,000 - $85,000•Hybrid

About The Position

The People & Culture (P&C) People Operations Generalist supports core HR operations within a dynamic food manufacturing environment. This role is responsible for benefits and leave administration, compliance, learning management, HR systems, and the execution of key P&C programs. The Generalist serves as a trusted resource to associates and managers, ensuring compliant, efficient, and associate-focused HR processes.

Requirements

Excellent verbal and written communication skills.
Strong negotiation, conflict resolution, and interpersonal skills.
High attention to detail, with the ability to manage multiple tasks and meet deadlines.
Strong analytical skills, with the ability to address complex P&C issues effectively.
Ability to handle sensitive information with integrity and professionalism.
Proficient in Microsoft Office Suite, HRIS, and talent management systems.
Thorough understanding of employment-related laws and regulations.
Bachelor’s degree in Human Resources, Business Administration, or related experience.
Bilingual proficiency in Spanish.
At least 3 years of human resource generalist experience with a focus on benefits and leave administration.
Experience with multi-state leave administration.
Proficiency in HRIS and third-party provider benefit and leave administration portals.

Nice To Haves

Experience with ADP Workforce Now (WFN) is highly preferred.

Responsibilities

Responsible for benefits administration, including enrollments, changes, audits, and invoices, vendor coordination, and associate support.
Ensure compliance with federal, state, and local employment laws and regulations. Track and document training, continuing education, and work assessments. Conduct background checks and verify employment eligibility.
Responsible for the leave of absence programs, including FMLA, ADA, state medical leave programs, and other statutory or company-specific leave programs. Ensure consistent application and associate support throughout the leave process.
Assign and launch learning activities in the Learning Management System. Leverage data and reporting to monitor and report on learning progress. Coordinate in-house and external training sessions. Create and manage an annual training schedule.
Maintain and administer the associate handbook, including drafting and updating policies to ensure compliance with federal, state, and local regulations; partnering with leadership to implement policy changes; communicating updates to associates; and providing guidance and interpretation to managers and associates to ensure consistent application.
Utilize ADP and other P&C management systems to maintain employee records, generate reports, and provide data-driven insights to support P&C decision-making.
Manage and administer the company-wide uniform program, including new hire setup, uniform changes, locker coordination, vendor partnership, inventory oversight, safety compliance alignment, and invoice auditing and processing to ensure cost accuracy and control.