HR Ops Specialist - Seattle, WA (Hybrid)

Nordstrom•Seattle, WA

7h•Hybrid

About The Position

As a Specialist on the Human Resource Information System and Payroll team, you will provide an essential service analyzing HRIS and payroll processes, identifying opportunities, and providing recommendations for optimization. The ideal candidate will ensure that HRIS and payroll processes are accurate, efficient, compliant, and consistent with our company’s overall objectives. In this position, you will also be responsible for first-line support for HR System support and assisting with the coordination of all on and off cycle biweekly payroll processing.

Requirements

1+ years of experience in the areas of payroll, time-keeping, human resources, benefits administration, finance, HRIS application support, or other relevant work experiences
2+ years of customer service experience
Ability to work on-site 4 days per week
Proficient in Microsoft Excel
Experience communicating complex HRIS and Payroll concepts to broad audiences across an organization
Excellent customer service skills, organization, time-management, written and verbal communication skills
Self-motivation is a must as well as an ability to work in a fast-paced environment with ever changing priorities

Nice To Haves

Working knowledge of Payroll/HRIS systems and processes is preferred (Workday system, payroll processing, tax principles, wage and hour law, and human resources systems)
Associate of science degree in business administration or accounting preferred

Responsibilities

Maintain and help drive production planning and execution to support accurate and efficient day-to-day operations
Participate in a consultative role to support assigned region with employee inquiries, complex employee issues, and processing questions
Execute complex and/or high impact business processes and/or transactions
Ability to identify complex issues and demonstrate curiosity to investigate and resolve
Proactively assess, refine and implement HRIS and Payroll process improvements and tools, including appropriate documentation
Plan, facilitate, and/or execute projects, including owning entire larger impact projects, as assigned
Build positive team relationships through collaboration and active participation to achieve department and team goals
Serve as an escalation point and Subject Matter Expert (SME) for more complex HRIS and Payroll matters
Provides training, guidance, and support to the HRIS and Payroll team regarding relevant topics
Ability to initiate and lead conversations to drive payroll projects and issue resolutions
Support the administration of time, pay, and absence data for bi-weekly payroll processing
Support the administration of benefits, compensation, leave, learning, and recruiting
Ensures per pay period, quarterly, and annual payroll reporting is performed accurately and on-time
Performs basic maintenance on payroll updates and is responsible for testing new or changed payroll functionality
Provide exceptional service through professionalism, ownership and initiative
Ensure accuracy, confidentiality and security of information being processed, stored or access