HR Operations Supervisor

UT Southwestern Medical Center • Dallas, TX

2d • Hybrid

About The Position

Currently have two HR Operations Supervisor positions.
HR Operations Supervisor (Employee Onboarding), you will lead and oversee staff across multiple HR operations functions, including New Employee Onboarding, I‑9 and employment eligibility verification, background check administration, the HR Services Center, and other related responsibilities. You will oversee the HR Services Center, ensuring exceptional, high‑touch customer service is delivered in a fast‑paced, high‑volume environment You will ensure a seamless onboarding experience by managing pre‑hire and post‑hire processes such as offer acceptance, initiation and tracking of background screenings, completion and verification of I‑9 documentation in compliance with federal regulations, and timely system access and orientation coordination. This is a hybrid work schedule that is currently three days every week in office and as needed.
HR Operations Supervisor (Tier 1 Support Team), you will lead the HR Specialist team who are responsible for handling a large volume of inbound phone calls, requests and chat inquiries ensuring prompt, accurate, and empathetic support are provided. The HR Specialist team ensures a consistent, positive candidate and employee experience that reflects the UTSW culture throughout all stages of the employee lifecycle. Through close collaboration with applicants, employees, central HR, and cross‑functional partners, the specialist team assesses inquiries, resolves issues efficiently, and escalates complex matters, as needed. This is a hybrid work schedule that is currently one day every week in office and as needed.

Requirements

• Bachelor's Degree in Human Resource management, Business Administration, or related field
• 4 years of professional experience in one or more areas of human resource management.
• May consider additional years related experience in lieu of education requirement.

Responsibilities

• Provides accurate and efficient resolutions to complex and/or escalated issues and inquiries through multiple channels by following appropriate resolution/assessment - methodology (investigating and research), utilizing knowledge management tools, educating employees on self-service tools, and determining appropriate course of action or escalation for emerging issues.
• Provides leadership to HR Services team to ensure delivery of high-level customer service and ability to answer all Tier 1 level inquiries in all areas of Human Resources: Employee Relations, Payroll, Compensation, Benefits, Talent Acquisition, Leave Administration, and all HR related programs, policies, and procedures.
• Partners with other HR functions on tier 0 (self-service) and tier 1 document management.
• Support business process upgrades, enhancements, testing and data validation in HR systems.
• Supervises the workflow of the HR Service Center team to ensure optimal efficiency while maintaining high standards of service.
• Coaches and trains the team to ensure the highest level of compliance and manages individual performance.
• Interprets various policies and procedures to determine necessary resolution of various PeopleSoft HCM issues.
• Serves as the subject matter expert and key participant on a wide variety of HR projects for HR Service Center processes.
• Gathers and estimates resources required for project and planning purposes.
• Support data quality audits and initiate additional data quality audits to mitigate errors/issues.
• Responsible for analyzing and ensuring that complex payroll/personnel transaction issues are addressed and resolved.
• Researches, troubleshoots, and resolves issues to ensure data integrity in PeopleSoft HCM.
• Verifies and ensures Records files are prepared and complete for regulatory review/audits.
• Provides technical support and required PS HCM training to university managers as well as co-workers.
• Manages and coordinates data compliance, data protection for HR systems to Records Management, State Comptroller, and State Auditor.
• Reviews, recommends, and implements processes and procedures to improve service.
• Researches and gathers information and documentation for requests for subpoenas and Texas Open Records Act.
• Works with technical resources to manage exception processes minimizing impact on related processes.
• Researches and resolves department's issues pertaining to Time & Labor and Leave and Absence requests.
• Develops and creates high-level metrics/performance reports to management.
• Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Drives onboarding efforts from time of offer acceptance, through the pre-onboarding process to orientation.
• Performs other related duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100%25 coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level