HR Operations Service Delivery Analyst

Expedia • Seattle, WA

14d

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. HR Operations Service Delivery Analyst Introduction to team Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org. The HR Operations Service Delivery Analyst is responsible for managing and optimizing HR processes and services to ensure efficient and effective delivery of HR support to employees. This role involves collaborating with various HR teams, ensuring compliance with policies and regulations, and continuously improving HR Operations service delivery. Additional responsibilities include management of intake items from across People Team and facilitation, monitoring and reporting of HR Operation rhythms and KPIs. In this role, you will: · Facilitate HR processes including onboarding, offboarding, employee records management, and HR platform administration (ServiceNow and Workday) · Work across regional and COE teams to plan for and support roll out of enhancements and cyclical work · Work across HR Ops teams to ensure all HR processes are documented, streamlined, and compliant with company policies and legal requirements · Support wider global Ops teams to identify, support, and rollout change improvement programs · Partner across locations to drive consistency, best practice sharing, and program implementation (e.g. employee onboarding) · Conduct analysis of HR metrics and feedback to drive improvements in service quality and efficiency. · Work closely with HR Business Partners, Total Rewards, Payroll, and other HR teams to ensure cohesive and efficient HR operations. · Participate in cross-functional projects and initiatives to support organizational goals. · Involve key decision-makers and stakeholders in the review process. · Ensure alignment and collaboration across departments.

Requirements

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience)
• HR Operations: 3+ years of experience in HR Operations or shared services environment, with exposure to global or multi-regional processes
• Project Management: Proven track record of managing HR projects or change initiatives using a structured methodology (e.g. Agile, PMP), including planning, execution, and stakeholder communication
• Process Improvement: Experience documenting, streamlining, and implementing HR processes to ensure compliance and efficiency
• Data Analysis: Ability to analyze HR metrics and feedback to identify trends and recommend improvements
• Stakeholder Management: Demonstrated ability to influence and collaborate with cross-functional teams and senior stakeholders
• Communication Skills: Strong written and verbal communication skills

Responsibilities

• Facilitate HR processes including onboarding, offboarding, employee records management, and HR platform administration (ServiceNow and Workday)
• Work across regional and COE teams to plan for and support roll out of enhancements and cyclical work
• Work across HR Ops teams to ensure all HR processes are documented, streamlined, and compliant with company policies and legal requirements
• Support wider global Ops teams to identify, support, and rollout change improvement programs
• Partner across locations to drive consistency, best practice sharing, and program implementation (e.g. employee onboarding)
• Conduct analysis of HR metrics and feedback to drive improvements in service quality and efficiency.
• Work closely with HR Business Partners, Total Rewards, Payroll, and other HR teams to ensure cohesive and efficient HR operations.
• Participate in cross-functional projects and initiatives to support organizational goals.
• Involve key decision-makers and stakeholders in the review process.
• Ensure alignment and collaboration across departments.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level