Analyst, Delivery Operations

Inspiration Mobility Group • Washington, DC

13d • Hybrid

About The Position

As a member of the Delivery team, your mission is to help improve the operational efficiency and effectiveness of the organization; playing a pivotal role in enabling our organization to scale and adapt as customer needs’ and our business evolve. You will lead as well as support a range of activities focused on delivering an exceptional experience for our customers, both during customer onboarding as well as ongoing operations. You will work to streamline our internal processes and support various governance and control initiatives involving our data & assets, while working cross-functionally with internal teams and external vendors/partners. Your goal is to help all internal teams work faster and more efficiently so that we can accelerate the EV transition and decarbonize our planet.

Requirements

• You have at least two years of full-time professional or equivalent experience in a services, operations or support role.
• You are organized, detail-oriented and adept at managing and prioritizing numerous tasks and activities simultaneously.
• You have excellent problem-solving and critical thinking skills.
• You have strong verbal and written communication skills and can synthesize data into thoughtful and understandable drafts of memos, emails, and presentations.
• You have excellent time management skills and understand the urgency of meeting deadlines.
• You are strong at learning and leveraging new tools and technology platforms to support your day-to-day activities.

Nice To Haves

• Ideally, you have experience in one of the following areas: mobility, fleet management, charging management, electric vehicles, or clean/renewable energy; or at least the ability to quickly come up to speed on concepts related to vehicle/transportation electrification.
• Ideally you have experience leveraging productivity tools: Atlassian suite, BI tools, CRM’s

Responsibilities

• Lead ongoing operational and administration activities related to the delivery of fleet services, in close coordination with both internal stakeholders as well as, in certain situations, external vendors.
• Maintain internal resources, such as process documentation, forms, databases and knowledge articles, to ensure the smooth operations and delivery of services for our customers.
• Lead initial troubleshooting of potential issues during service delivery and support any escalations, both internal and external.
• Build and manage dashboards to both monitor as well as report on key operational metrics related to delivery of our fleet services, and support continuous improvement efforts.
• Maintain an in-depth knowledge of Inspiration’s fleet services and support the operationalization of new services and/or enhancements.
• Collaborate across the Delivery team and company functions on other organizational initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees