HR Operations Representative
About The Position
The HR Operations Representative will be part of a robust Global Operations team which supports HR and employees. The selected individual will perform customer service functions by answering employee emails pertaining to HR matters, resolving most cases within 24hrs, open and close out HR tickets in ServiceNow, provide tier 1 support for HR applications, benefits, compensation, staffing and learning, enter and audit employee hires and data changes in Workday, collect and audit new hire paperwork, schedule and create courses in the Learning Management System, process terminations and conduct exit interviews, generate reports from various HR systems, and maintain employee files.
Requirements
- Bachelors Degree plus 2 years' experience or Masters Degree and 0 years' experience
- Proven organizational skills with attention to detail and the ability to prioritize work
- Operates with a high sense of urgency
- Team player willing to assist wherever there is a need
- Exercise considerable judgment and discretion in handling communications, routing them to others when appropriate
- Must have exceptional customer service skills
- Proficient with Microsoft Office and Windows-based applications, especially Word, Excel and Outlook
- Excellent verbal and written communication skills
- Handle sensitive and confidential information with discretion
Nice To Haves
- Prior HR experience preferred
- Prior experience with AI, specifically Microsoft Copilot, is a plus
- Ideal candidate will be highly motivated and a quick learner with the ability to master new systems quickly
Responsibilities
- Perform customer service functions by answering employee emails pertaining to HR matters, resolving most cases within 24hrs
- Open and close out HR tickets in ServiceNow
- Provide tier 1 support for HR applications, benefits, compensation, staffing and learning
- Enter and audit employee hires and data changes in Workday
- Collect and audit new hire paperwork
- Schedule and create courses in the Learning Management System
- Process terminations and conduct exit interviews
- Generate reports from various HR systems
- Maintain employee files
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
