HR Operations Manager

Muir Wood Adolescent & Family Services•Petaluma, CA

9d•$135,000 - $150,000•Hybrid

About The Position

Muir Wood is seeking an HR Operations Manager to help build the people infrastructure behind our growing, multi-site organization. This is a hands-on role for an HR operations leader who enjoys building—creating smarter processes, strengthening systems, and making work easier and more reliable for employees, managers, and the HR team. You'll partner across HR, Payroll, Finance, IT, Talent Acquisition, and Front-line Teams to improve how work gets done at every stage of the employee lifecycle. We're looking for someone who naturally asks: What could work better? What's getting in the way? And how do we solve it together? This is more than HR administration—you'll have real ownership to build, simplify, automate, and scale.

Requirements

5+ years of progressive HR experience with responsibility for HR operations, HRIS, or process improvement
Demonstrated experience building, redesigning, or significantly improving HR processes
Strong HRIS experience: workflows, reporting, data management, and system optimization
Strong analytical, process-mapping, problem-solving, and project-management skills
Ability to lead projects from problem identification through implementation
Strong written and verbal communication skills

Nice To Haves

Prior people-management experience
Experience in healthcare, behavioral health, or another multi-site regulated environment
Experience partnering closely with Payroll, Finance, IT, and Talent Acquisition
Experience implementing or significantly optimizing an HRIS
Prior consulting experience

Responsibilities

Assess HR processes and redesign scalable and sustainable workflows across the employee lifecycle, onboarding, job changes, leaves, and offboarding,
Develop clear SOPs, process maps, and service standards; reduce manual workarounds through automation
Serve as owner and subject matter expert for HRIS and HR technology—optimizing workflows, integrations, permissions, and reporting
Troubleshoot system issues with internal teams and vendors; support new HR technology implementations
Improve HR data accuracy through recurring audits and quality-control processes
Build and maintain workforce reports, dashboards, and HR operational metrics to track and support improvement over time
Strengthen handoffs among HR, Talent Acquisition, Payroll, Finance, IT, and Operations
Build processes that support compliance, strong documentation, audit-readiness, and growth
Lead cross-functional process-improvement initiatives, bringing the right stakeholders together
Lead and develop one HR Operations team member; set priorities, expectations, and service standards