HR OPERATIONS MANAGER (Hybrid Work Setup)

NurseAmerica•Reston, VA

9d•Hybrid

About The Position

NurseAmerica Healthcare is a fast-growing healthcare solutions provider dedicated to addressing the nursing shortage across the United States. We specialize in connecting qualified Registered Nurses (RNs) with leading healthcare organizations through local, travel, and international staffing solutions. Our mission-driven culture values compliance, clinical excellence, and sustainable workforce strategies. We are seeking an experienced HR Manager to lead our recruitment function and oversee the full hiring lifecycle. This role is responsible for managing internal and offshore recruiters, developing strong candidate pipelines, ensuring compliance with nursing licensure and credentialing standards, and maintaining positive client relationships. The HR Manager will partner closely with leadership and account managers to ensure NurseAmerica consistently delivers high-quality, qualified nurses to our clients.

Requirements

Education in Human Resources, Healthcare Administration, Nursing, or a related field.
Bachelor’s degree preferred.
5+ years of progressive recruitment/HR experience, ideally in healthcare staffing or healthcare workforce solutions.
Proven success managing recruiters and achieving high-volume hiring goals.
Strong knowledge of nurse licensure, credentialing, and regulatory compliance (Joint Commission, CMS, state boards).
Experience managing offshore recruitment teams preferred.
Skilled in ATS/CRM systems, sourcing platforms, and recruitment automation tools.
Excellent communication, leadership, and relationship management skills.

Responsibilities

Lead and manage a team of recruiters to meet hiring targets.
Ensure all nurse candidates meet licensure, education, and credentialing requirements (state, federal, Joint Commission, client-specific).
Oversee employment authorization and background verification processes in collaboration with compliance staff.
Maintain strict adherence to internal policies and regulatory standards.
Collaborate with clients to understand workforce needs and ensure qualified submissions.
Serve as an escalation point for client/recruiter challenges.
Ensure positive candidate experiences from application through onboarding.
Provide training, mentorship, and performance management for recruiters.
Develop KPIs and monitor recruiter performance (submittals, interviews, hires, fill ratios).
Oversee offshore recruitment teams, ensuring productivity and alignment with NurseAmerica standards.
Partner with leadership to optimize recruitment technology, ATS, and sourcing strategies.
Support HR functions including onboarding, documentation, and compliance checks.
Work with leadership to continuously improve processes and ensure end-to-end hiring excellence.
Lead diversity, equity, and inclusion efforts in recruitment practices.