HR Operations & Employee Relations Specialist

Module X Solutions•Shreveport, LA

4d•$65,000 - $75,000•Onsite

About The Position

This position will be responsible for performing HR-related duties in the following areas: managing the systems, data, and daily administrative and compliance processes that support the entire employee lifecycle; as well as managing the human element—resolving workplace conflicts and ensuring fair treatment to maintain a healthy work environment that reinforces company culture. The ideal candidate must possess a client-service orientation, analytical skills, and an ability to maintain the highest level of confidentiality.

Requirements

2+ years of relevant experience in HR operations, employee relations, or a combined HR generalist capacity
Bachelor’s Degree in HR, Labor Relations, or Business Administration preferred, or equivalent combination of education, training, and experience.
Understanding of state and federal employment laws and compliance standards
Prior experience using APS or other modern HRIS platforms
Advanced Word, Excel, and PowerPoint skills required
Familiarity with AI tools and willingness to build HR-bots and other time-saving applications
Strong conflict resolution, mediation, and negotiation skills.
Ability to handle sensitive data with absolute discretion and tact.
Excellent organizational and project management skills; ability to multi-task and juggle priorities

Nice To Haves

PHR/SHRM-CP credentials preferred
Power BI or other reporting tools preferred

Responsibilities

Oversee the onboarding and offboarding processes, system setups, orientation, and exit interviews.
Maintain confidential employee files in compliance with State and Federal requirements.
Maintain accurate employee data and records within the Human Resources Information System (HRIS), ensuring data privacy and compliance.
Build reports and dashboards to provide useful HR metrics that monitor trends and support business performance.
Maintain the company organization charts.
Identify areas for continuous improvement in HR procedures to enhance efficiency and overall employee experience.
Collaborate with the finance and payroll teams to process changes to personnel data, validate invoices, manage leaves of absence (FMLA/LOA), and address benefit inquiries.
Manage and/or support the company’s various incentive compensation plans, as well as periodic compensation benchmarking.
Serve as the first point of contact for employees and managers regarding workplace disputes, grievances, and disciplinary actions.
Conduct objective, thorough investigations into employee complaints (e.g., harassment, policy violations) and recommend corrective actions.
Assist in developing, updating, and communicating company policies, the employee handbook, and HR guidelines to ensure fair treatment.
Manage the overall process and advise supervisors and managers on addressing performance issues, providing coaching, and ensuring consistency in performance reviews.
Develop and disseminate employee communications as needed.