HR Operations Business Partner

Catholic Charities of the Archdiocese of St Paul and Minneapolis•Minneapolis, MN

2d•Hybrid

About The Position

Catholic Charities is seeking a grounded and people-centered HR professional who is compassionate, trauma-informed, and accountability-driven to serve as an HR Operations Business Partner in a complex, mission-driven environment. The HR Operations Business Partner reports to the Director of HR Operations supporting Catholic Charities on an agency-wide basis. This role extends the capacity of the HR Operations function by owning and advancing core people-management work. This role brings a holistic view of human resources, grounded in the belief that HR is more than hiring, discipline, or termination. The HR Operations Business Partner supports leaders through leave coordination, lower-level employee relations, performance and attendance guidance, policy interpretation, and HR training, helping supervisors build confidence and consistency in people management. The HR Operations Business Partner must actively believe in Catholic Charities’ HR mission of compassion, empathy, and accountability, and demonstrate a basic understanding of Housing First and Harm Reduction principles. Success in this role requires an understanding of trauma-informed care and leadership, and the ability to apply those principles in everyday people-management situations while maintaining clear expectations and accountability

Requirements

Minimum of three (3) years of progressively responsible human resources experience, with experience in employee relations, leave administration, and HR operations.
Ability to work effectively in a fast-paced, mission-driven HR environment while supporting meaningful organizational change.
Working knowledge of federal, state, and local employment laws, regulations, and best practices across core areas of human resources.
Demonstrated consultative and relationship-building skills, with the ability to partner effectively with leaders at varying levels of experience.
Ability to travel independently to Catholic Charities’ work locations throughout the Twin Cities, as needed.
Strong project management and organizational skills, with the ability to manage multiple tasks, effectively prioritize, and follow work through to completion.
Demonstrated ability and comfort with working effectively with diverse populations, including individuals and communities experiencing homelessness, unstable housing, poverty, mental illness, and other systemic barriers.

Nice To Haves

Experience working in a human services, nonprofit, or mission-driven organization.

Responsibilities

Provides HR consultation and operational support to leaders and staff across Catholic Charities, serving as a consistent point of contact for day-to-day people-management guidance.
Supports employee engagement, retention, and performance management by advising and coaching managers on attendance, conduct, documentation, corrective action, and consistent policy application.
Leads and supports basic employee relations matters, facilitating timely resolution in partnership with supervisors and HR leadership, and escalates higher-risk or complex issues to the Director of HR Operations or CHRO/Chief Legal Officer.
Coordinates and administers employee leaves, including FMLA, MN PFML, state and local leave programs, and internal leaves; enforces compliance, consistency, and clear communication with employees and leaders.
Conducts and assists with workplace investigations and enforces compliance with employment-related laws, regulations, collective bargaining agreements (as applicable), and Catholic Charities’ policies.
Partners closely with and is a member of the HR team (including Compensation & Benefits, Talent Acquisition, and Payroll), the Legal Department, and the Compliance Department to support coordinated, cross-functional matters, projects and initiatives.
Co-develops and delivers HR training in partnership with the HR, Learning & Development, Legal, and Compliance Departments, with a focus on building foundational supervisory and people-management skills across the organization.
Builds strong working relationships with leaders, managers, and staff across Catholic Charities; collaborates effectively across teams; and serves as a trusted, accessible HR resource.
Communicates and reinforces human resources systems, practices, and policies; monitors effectiveness; identifies gaps or risk areas; and contributes to continuous improvement of human resources operations and processes.
Leads or supports agency-wide HR projects, including process improvements, policy implementation, and stabilization initiatives, as assigned.
Exercises delegated decision-making authority in the absence of, or under the direction of, HR leadership, consistent with established policies, risk thresholds, and escalation guidelines.
Other duties as assigned.