HR Operations Analyst

Chicago Mercantile Exchange • Chicago, IL

3d

About The Position

As an HR Operations Analyst at CME Group, you will serve as a primary operational support within the HR division, ensuring high-quality, seamless service across the employee lifecycle. In this multi-faceted role, you will deliver first-tier AskHR query resolution via JIRA, safeguard data integrity within Workday HCM, and partner directly with HR Centers of Excellence (COEs)—including Recruiting, Employee Relations, Benefits, Payroll, and Global Mobility. By driving strict SLA adherence, conducting meticulous data audits, and actively leveraging AI tools and automation to optimize workflows, you will play a critical role in elevating the employee experience and upholding operational excellence at CME Group.

Requirements

• 3+ years of hands-on experience in HR operations, HRIS administration, or Tier-1 HR service delivery within a fast-paced environment.
• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or equivalent practical experience.
• Demonstrated experience leveraging AI tools, Agentic AI, or automated workflow solutions to streamline HR operations, reduce manual effort, and optimize service delivery timelines.
• Proficient expertise in Workday HCM (data changes, business processes, and report creation) and ticketing/case management platforms (e.g. JIRA or ServiceNow).
• Proficiency in Google Workspace applications is strongly preferred.
• Strong understanding of global data privacy practices (such as GDPR) and regional HR compliance requirements (including US I-9/Right-to-Work verification).
• Experience executing user acceptance testing (UAT), regression testing, and identifying opportunities to enhance tech stack efficiency.
• Exceptional communication skills with a proven track record of resolving sensitive employee inquiries efficiently and empathetically.
• High attention to detail with strong problem-solving skills for maintaining data integrity and diagnosing process bottlenecks.
• Ability to partner effectively across diverse HR teams (Payroll, Benefits, Mobility, ER, Recruiting) to drive shared operational goals.
• Rapidly learns and integrates new technical solutions to modernize manual workflows and optimize team productivity.

Nice To Haves

• AI & Process Automation (Strongly Preferred)
• Proficiency in Google Workspace applications is strongly preferred.

Responsibilities

• Proactively manage, triage, and resolve incoming AskHR tickets within established SLAs (e.g., 6-hour initial response window), providing Tier-1 support using the internal knowledge base and resources, and escalating complex cases to Tier-2 resources including the COEs, or HR leadership as appropriate.
• Audit, execute, and maintain worker transactional data (new hires, transfers, pay rate changes, terminations) in Workday HCM to ensure data integrity, compliance, and adherence to records retention schedules.
• Maintain sensitive worker documentation, employment contracts, and international probation processes within strict regional compliance standards and global data privacy regulations (e.g., GDPR).
• Facilitate end-to-end employee onboarding, candidate documentation uploads, and US Right-to-Work/I-9 verification processes prior to Day 1.
• Assist with offboarding administration, exit interviews, severance agreements, and non-US probation period documentation.
• Coordinate administration for visa processing support letters, relocation tasks, right-to-work checks, and payment requests.
• Ensure all workforce changes are accurate and completed ahead of regional payroll deadlines, and partner with Payroll on any ad-hoc or exception processing.
• Provide first-level technical and functional support for HR systems (Workday, JIRA, SharePoint, Google Workspace), conduct regression testing for system enhancements/new releases, and provide test sign-offs for production deployment.
• Execute standard and ad-hoc Workday reporting requests while safeguarding confidential data. In addition, analyze service metrics, ticket volume trends, and SLA performance to drive operational visibility and optimization opportunities.
• Continuously maintain and enhance HR’s quick reference guides and knowledge base notes to provide consistent and timely support.
• Drive process improvement by leveraging AI tools, Agentic AI, and automation features within established tools to streamline processes and increase efficiencies.

Benefits

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products and cross-functional teams.
• A competitive salary and comprehensive benefits package.
• Comprehensive health coverage
• A retirement package that includes both a 401(k) and an active pension plan
• Highly competitive education reimbursement provisions
• Paid time off
• A mental health benefit
• Annual target bonus opportunity
• Opportunity to become an owner in the company through our broad-based equity program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level