HR Operations Analyst — Systems & Reporting

True Platform

About The Position

The HR Operations Analyst is True’s internal expert on people data and systems. This person owns the integrity of the HRIS, builds reporting infrastructure to support leadership decisions, and ensures data flows accurately across the people technology stack. The role supports the development of True’s people operations foundation by translating operational complexity into clean data, actionable reporting, and effective systems. The analyst administers the HRIS, maintains recurring and ad hoc people reporting, owns integrations with adjacent platforms, establishes data standards, monitors data quality, and improves People Operations workflows through system configuration, automation, or process redesign. The role partners with People Operations leadership, the Sr. HR Ops Associate, vendors, IT, Finance, Search Ops, and management.

Requirements

3–5 years of experience in HRIS administration, people analytics, or HR systems.
Hands-on experience administering an HRIS platform, such as Paylocity, Workday, BambooHR, ADP, or a similar system.
High standard for data accuracy.
Strong proficiency in Excel or Google Sheets, including pivot tables, lookups, and data modeling.
Comfort working across systems and understanding how data moves between platforms.
Structured thinking and the ability to translate ambiguous data questions into clear, well-scoped analyses.

Nice To Haves

Experience in a professional services or similarly complex environment.
Familiarity with a BI tool such as Tableau, Looker, or Power BI.
Experience building reports and dashboards.

Responsibilities

Serve as the primary administrator for True’s HRIS, including configuration, user access, data integrity, and ongoing maintenance.
Conduct regular audits to ensure employee data is accurate, complete, and consistent across systems.
Manage system updates, releases, and enhancements in partnership with vendors and IT.
Serve as the internal escalation point for HRIS questions from HR, Finance, and management.
Build and maintain recurring people reports covering headcount, attrition, hiring activity, tenure, compensation, and other core metrics.
Respond accurately and with appropriate context to ad hoc data requests from Finance, Search Ops, and leadership.
Partner on the people data workstream to align reporting with employee master and field dictionary standards.
Own integrations between the HRIS and adjacent systems, including payroll and finance platforms.
Identify and troubleshoot cross-system data flow issues, partnering with vendors and internal stakeholders to resolve them.
Evaluate and implement tools or automations that reduce manual work and improve data accuracy.
Document system configurations, integration maps, and process workflows for continuity and compliance.
Establish and maintain data standards, including field definitions, naming conventions, and entry rules, in partnership with People Operations leadership.
Monitor data quality and drive remediation when issues are identified.
Support the buildout and maintenance of the people data infrastructure.
Ensure data practices comply with privacy regulations and internal policies across all geographies where True operates.
Identify manual, repetitive People Operations workflows and design scalable solutions through system configuration, automation, or process redesign.
Partner with the Sr. HR Ops Associate to streamline employee lifecycle workflows where systems can reduce friction.
Document current-state processes and develop future-state recommendations with clear implementation plans.