HR Manager - HR Solutions NA

Capital Group • Charlotte, NC

20h • Hybrid

About The Position

As an HR Solutions Manager, you'll lead a high-performing team responsible for transforming how HR services are delivered across Capital Group. Success in this role requires strong people leadership, a passion for developing talent, and the ability to inspire teams through change while driving innovation at scale. You will identify strategic opportunities to expand Global Shared Services' offerings, prepare your team, HR, and Capital Group for change, and implement centralized solutions that improve efficiency, increase direct access to information, and enhance the overall experience. As a forward-thinking leader, you'll think globally about process design, champion process improvement, technology adoption, AI-enabled solutions, and apply extensive knowledge of HR systems such as Workday to modernize workflows, improve service delivery, and create a more seamless associate experience. You will lead multiple projects and transformation initiatives, establish success measures to track progress and outcomes, leverage data and technology to uncover actionable insights, and foster a culture of continuous improvement, innovation, and operational excellence. You are collaborative, influence effectively across functions, and make decisions with the broader interests of HR and Capital Group in mind.

Requirements

• Demonstrated success leading, coaching, and developing high-performing teams.
• Passion for people leadership, creating an inclusive team culture, fostering engagement, and helping others grow and achieve their potential.
• Ability to guide teams through transformation, helping others embrace new ways of working while maintaining focus, accountability, and strong results.
• Ability to identify process improvement opportunities that create efficiency, increase direct access, and improve experience.
• Ability to think globally about processes, influence others to see the value of change, and successfully lead implementation efforts.
• Energized by innovation and continuously explore opportunities to leverage technology, automation, AI-enabled solutions, and HR systems such as Workday to enhance workflows, improve service delivery, and simplify the associate experience.
• Ability to establish clear success measures and ensure successful execution and sustainable outcomes.
• Enjoy leading work across a range of responsibilities based on business needs.
• Experience supporting global business functions in a HR Operations role.
• Thrive in fast-paced environments where strategic thinking, adaptability, and strong leadership are critical for success.
• Skilled in working with data and large datasets to identify trends, generate insights, and make recommendations that improve business outcomes, service delivery, and the associate experience.
• Skilled communicator who builds trust and credibility at all levels of the organization.
• Thrive in collaborative environments by being authentic, respectful, and engaging.

Nice To Haves

• Experience with Workday

Responsibilities

• Lead a high-performing team responsible for transforming how HR services are delivered.
• Identify strategic opportunities to expand Global Shared Services' offerings.
• Prepare the team, HR, and Capital Group for change.
• Implement centralized solutions that improve efficiency, increase direct access to information, and enhance the overall experience.
• Think globally about process design, champion process improvement, technology adoption, and AI-enabled solutions.
• Apply extensive knowledge of HR systems such as Workday to modernize workflows, improve service delivery, and create a more seamless associate experience.
• Lead multiple projects and transformation initiatives.
• Establish success measures to track progress and outcomes.
• Leverage data and technology to uncover actionable insights.
• Foster a culture of continuous improvement, innovation, and operational excellence.
• Collaborate and influence effectively across functions.
• Make decisions with the broader interests of HR and Capital Group in mind.
• Oversee a portfolio of continuous improvement initiatives, technology-enabled projects, and business priorities.
• Keep the team focused on scalable solutions, operational excellence, innovation, and client outcomes.
• Provide timely, constructive feedback, set clear performance expectations, and hold yourself and others accountable for results.
• Work with data and large datasets to identify trends, generate insights, and make recommendations.
• Build trust and credibility at all levels of the organization.
• Be authentic, respectful, and engaging in collaborative environments.

Benefits

• Competitive salary
• Bonuses
• Company-funded retirement contribution (15% of eligible earnings)
• Generous time-away
• Health benefits from day one
• Opportunity for flexible work options
• 2-for-1 matching gifts for charitable contributions
• Opportunity to secure annual grants for charitable organizations
• On-demand professional development resources

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed