HR Leave and Accommodation Specialist – US Leave, Absence and Disability Benefits

TD Bank • Mount Laurel, NJ

1d • Onsite

About The Position

This role is part of the US Leave and Disability Benefits team, which manages leave of absence and disability benefits operational functions and leave-related requests for reasonable accommodation under the Americans with Disabilities Act (ADA). Responsibilities include managing complex leave accommodation cases under the ADA; ensuring compliance with federal, state and local law, as well as organizational policies; reviewing medical and other documentation and engaging in the interactive process; and coordinating with internal and external stakeholders. This role includes managing end to end casework including intake, assessment, documentation, implementation, and closure of cases; providing subject matter expertise and guidance to employees and people managers; executing on effective process workflows; and ensuring confidentiality and regulatory compliance, among others. This role will handle complex transactions, collaborate and maintain relationships with internal and external partners to deliver optimal customer service.

Requirements

• Undergraduate degree
• 5+ years of relevant experience
• Excellent written and verbal communication skills
• Advanced MS Office knowledge, particularly Word, Excel and PowerPoint
• Strong analytical and research abilities including data analysis methods and reporting techniques
• Strong understanding of risk management environment, standards and regulations
• Knowledge of project/program management, planning and implementation
• Ability to influence without authority
• Ability to exercise sound judgement in making decisions
• Ability to work collaboratively and build relationships
• Ability to handle confidential information with discretion

Nice To Haves

• Subject matter expert in the US absence space, including leave, disability and time off.
• 5+ years of experience managing complex ADA cases in a corporate or large organizational environment.
• In depth knowledge of ADA, PWFA, FMLA, and state-specific accommodation laws with proven ability to ensure compliance and reduce organizational risk.
• Proficiency in ServiceNow case management for tracking, documenting, and resolving accommodation requests.
• Experience using Workday HRIS for employee data management and integration with case workflows.

Responsibilities

• Manages complex leave accommodation cases under the ADA.
• Ensures compliance with federal, state and local law, as well as organizational policies.
• Reviews medical and other documentation and engages in the interactive process.
• Coordinates with internal and external stakeholders.
• Manages end to end casework including intake, assessment, documentation, implementation, and closure of cases.
• Provides subject matter expertise and guidance to employees and people managers.
• Executes on effective process workflows.
• Ensures confidentiality and regulatory compliance.
• Handles complex transactions.
• Collaborates and maintains relationships with internal and external partners to deliver optimal customer service.
• Provides specialized HR related advice/support to management/leadership and respective teams for area(s) of specialization with industry, external and internal, enterprise and business awareness; understands trends, identifies issues and opportunities and provides recommended action.
• Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participates in identifying, designing and testing HR solutions and supporting implementation activities.
• Maintains awareness of changing legal/regulatory requirements and practices within the industry and consults with policy/process owners within HR to ensure compliance.
• Manages stakeholder relationships to develop and deliver integrated solutions.
• Contributes to ongoing enhancement of functional initiatives, processes and protocols.
• Manages the integrated implementation of HR policies/processes/procedures/changes across multiple functional areas.
• Conducts regular, ongoing analysis, evaluation/assessment and review of HR policies and processes.
• Leads the development, implementation and understanding of training material, reports, presentations and procedures for new policies and/or processes.
• Adheres to enterprise frameworks or methodologies that relate to activities for own business area.
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
• Participates in cross-functional/enterprise initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations.
• Conducts internal and external research projects; supports the development/delivery of presentations/ communications to management or broader audience.
• Supports ongoing relationship with partners selected to administer plans and programs on behalf of the Bank.
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists.
• Independently conducts meaningful data analysis using results to draw conclusions, make recommendations and assess the effectiveness of programs/practices.
• Identifies issues, trends and gaps, and initiates investigations within defined parameters.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest.
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business unit.
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques.
• Participates in personal performance management and development activities, including cross training within own team.
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce.
• Acts as a brand ambassador for the business area/function and the bank, both internally and/or externally.

Benefits

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
• Health and well-being benefits
• Savings and retirement programs
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development
• Reward and recognition
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior