HR Housing Coordinator

Alterra • Olympic Valley, CA

16d • $19 - $29 • Onsite

About The Position

This role assists with the day-to-day operations of Employee Housing, including managing utility accounts, processing maintenance requests, collecting and logging rent payments, responding to housing inquiries via email, in-person, and phone, performing data entry, and undertaking other assigned projects. The primary goal is to provide exceptional service to internal guests in a timely and welcoming manner. Applicants must be 18 years of age.

Requirements

• Applicants must be 18 years of age.
• Effective communication skills, oral & written.
• Clean driving record and valid driver’s license required.
• Ability to meet deadlines and proactively seek resolutions with minimal supervision.
• Excellent organizational skills.
• High customer service standards & safety awareness.
• Able to understand and follow verbal and written instructions.
• Maintains a neat & clean appearance in compliance with company grooming standards.
• Punctual, with the ability to report at scheduled start time.
• Works well as part of a team, willing to have fun and help when/where needed.
• Ability to work within a fast paced, high volume, and demanding environment.
• Excellent organizational and problem-solving skills with the ability to handle multiple tasks simultaneously.
• Able to maintain a high level of discretion and confidentiality.
• Intermediate to advanced computer skills, proficient in Microsoft Office, willingness to learn new technology.
• Must be able to be cleared as an approved driver.
• High School Diploma or GED

Nice To Haves

• Bachelor’s Degree
• Experience in the ski resort industry
• Experience in property management, student or employee housing.

Responsibilities

• Warmly welcomes, greets, and assists employees with their questions related to employee housing.
• Monitor and maintain utility accounts for our off-site properties.
• Assist with collecting rent payments from tenants and organizing license agreements signed by our tenants.
• Maintain applicant and tenant records within housing management platform.
• Communicates both verbally and in writing through phone calls, emails, faxes, and ensures the regular flow of information to necessary parties as needed, on a daily basis.
• Accepts and tracks employee housing applications. Performs reference & background checks and informs applicants of approvals or denials of housing application.
• Maintain up to date tracking of room/unit inventory; ensuring that housing needs are best met in a timely manner.
• Assists with move in/out and day to day procedures and maintenance requests with all tenants in both on and offsite employee housing units during winter and summer seasons.
• Completes move-in and move-out procedures including security deposit reimbursements less any applicable deductions.
• Conducts biweekly inspections with tenants, and lease administrators. Communicates housing violations and maintenance needs based on inspections.
• Communicates with tenants regarding rent collection, apartment inspections, facility maintenance and disciplinary notices.
• Assists Housing Manager with community outreach, researching additional offsite housing opportunities, performs cost comparisons, and secures housing resources.
• Other administrative duties include filing, shredding, office organization, copying and scanning forms, and stocking forms/supplies.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED