HR Helpdesk Administrator

EMR Metal Recycling•Camden, NJ

7d•Onsite

About The Position

We’re looking for a detail-driven, people-focused HR Helpdesk Administrator to serve as the first point of contact for employee and manager HR questions. In this role, you’ll keep our HR operations running smoothly by managing inquiries, providing timely support, and ensuring every employee has a positive experience when they need help most. If you enjoy solving problems, staying organized, and helping others navigate HR processes—this could be the perfect fit.

Requirements

Strong communication skills—both written and verbal
Excellent organization and time management abilities
High attention to detail and accuracy
A customer-service mindset with a professional, approachable demeanor
Ability to prioritize and manage multiple tasks in a fast-paced environment
Proven ability to maintain confidentiality and exercise discretion
Self-motivated with the ability to work independently
Bachelor’s degree in Human Resources OR
1–3 years of HR, HR administration, or related experience

Nice To Haves

Experience using a helpdesk or ticketing system
Customer service or employee-facing support experience
Familiarity with HRIS systems

Responsibilities

Manage and monitor the HR helpdesk ticketing system daily
Review, categorize, and prioritize incoming HR inquiries
Respond to routine HR and policy-related questions with accuracy and professionalism
Route or escalate complex inquiries to the appropriate HR team members
Ensure timely responses and meet established service level expectations (SLAs)
Maintain detailed and accurate documentation of all inquiries and resolutions
Identify trends and recommend process improvements
Create and update knowledge base articles, FAQs, and standard responses
Handle sensitive and confidential information with discretion
Provide general HR administrative support as needed