IT Helpdesk Administrator

Target Hospitality•The Woodlands, TX

About The Position

Target Hospitality, the largest provider of turnkey accommodations and integrated hospitality services is seeking a Helpdesk Administrator to join our Information Technology department. The successful candidate will report to the Vice President of IT and will be responsible for daily troubleshooting and resolution of technology issues Target Hospitality employees may face. This is an entry-mid level role and a great opportunity to advance an IT career in a fast-paced corporate environment. Primary responsibility is to ensure timely resolution of IT related support issues.

Requirements

1 or more years in an IT support role and/or applicable training or certifications

Nice To Haves

Industry certifications such as CompTIA A+, Network +
Windows and Systems Administration experience
Customer and client focused service
Experience with Active Directory
Experience with Freshservice / Freshworks ticketing systems
Self-starter
Problem solving skills
Customer service
TC/IP & general networking skills
Ability to communicate effectively; written and orally in English

Responsibilities

Resolve IT help desk tickets daily
Support internal and external customers with face-to-face interactions, remote support tools, phone support, and email support
Build and deploy new PCs and Laptops
Install and administer networked printers
Install and administer software
Repair existing PCs and Laptops
Support and administration of Windows OS, IOS
Support IT staff with completion of assigned projects
Troubleshoot wireless devices
Administer cellular devices including iPhones, Droids, iPads and Tablets
Support Conference Rooms, A/V Troubleshooting