HR Generalist

Baystate Health•Springfield, MA

28d•Hybrid

About The Position

Reporting to the Director, the HR Generalist is responsible for providing HR support and customer service to on-site and remote employees by partnering with Shared Services, HR Business Partners, Benefits and the CoEs (Centers of Excellence) to meet objectives that provide an employee-oriented, high-performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. This position carries out responsibilities in the following functional areas: benefits administration, leave management, employee relations, training, performance management, onboarding, policy interpretation and implementation, recruitment/employment, affirmative action, and employment law compliance. In addition, the HR Generalist will handle the escalation of Service Now cases and a broad range of day-to-day human resource activities. Also responsible for training and educating, and go to support to the HR Support Specialist. This role will also assist with training and documentation of HR support duties.

Requirements

2-4 years HR Generalist or Human Resource experience with emphasis on HCM/Benefits
Associate's Degree
Excellent interpersonal skills.
Excellent verbal and written communication skills.
Time management skills with a proven ability to meet deadlines.
Strong organizational skills and attention to detail.
Proficiency with or the ability to quickly learn the organization's HRIS systems.
Working knowledge of MS office and HR systems (HRIS, Kronos, etc.)
Analytical and problem-solving skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to act with integrity, professionalism, and confidentiality.
Thorough knowledge of employment-related laws and regulations.

Responsibilities

Serves as Tier 3 support for Shared Services: Handles escalation of cases and routes to appropriate CoE or HRBP as applicable.
Performs policy interpretation and assists in communicating and implementing new and/or updated policies.
Oversees and responds to complex unemployment and subpoena review and data collection
Handle routine matters for repetitive transactions, auditing, and compliance with our business processes to ensure timely processing
Monitor and partner with the organization to comply with license and certification requirements.
Assist with training and educating HR Specialist
System administrator for Shared Services technology including but not limited to Service Now, and OnBase.
Assists with department support coverage and team projects, as needed.
Facilitate team meetings
Assist with training and educating HR Operations Specialist