HR Generalist/Recruiter

FranConnect•Herndon, VA

3d•Hybrid

About The Position

FranConnect is seeking an HR Generalist to provide reliable, high-quality HR support for our employees and managers. This role is primarily focused on day-to-day HR execution, including recruiting, payroll, and employee support, while partnering closely with management in a strategic business partner capacity to deliver a consistent, employee-centric experience aligned with our global people strategy. This is a highly visible role, well-suited for someone who thrives in a hands-on, fast-growing environment, and who values operational excellence. You will be a trusted advisor, playing a critical role in creating a meaningful employee journey by delivering high-value service to all levels of the organization.

Requirements

3-5 years of hands-on HR experience, preferably in a SaaS or high-growth environment
Experience owning the full lifecycle recruiting process across various role types
Working knowledge of US employment laws and compliance
Comfortable navigating ambiguity, demonstrating a positive approach to change with the ability to adapt and remain effective in evolving environments
Familiarity with HRIS systems and ATS platforms
Strong attention to detail, follow-through, and documentation
Excellent judgment, communication, and discretion
You will be required to be onsite in the VA HQ office 3 days per week (Tuesday - Thursday), so we are only considering local candidates for this role.

Nice To Haves

Hands-on experience with end-to-end payroll processing; experience managing a multi-state workforce a huge plus
Experience working with global or distributed teams
PHR, SHRM-CP, or similar certification

Responsibilities

Recruiting & Talent Acquisition
Own end-to-end recruiting for assigned US-based roles.
Collaborate with hiring managers to understand job requirements, team culture, budget scope and the skills needed for success in open roles.
Post job openings and identify top talent through various sourcing strategies and channels (job boards, social media, networking, referrals, etc.).
Screen, interview, and assess candidates to ensure a strong match between the candidate’s qualifications and the company’s needs.
Manage the candidate pipeline and communicate regularly with both candidates and hiring managers throughout the recruitment process to ensure a high-quality candidate and hiring manager experience.
Assess current talent acquisition practices and identify areas for improvement to scale.
Track and report on talent acquisition metrics including time-to-hire, cost-per-hire, offer acceptance rates, etc.) to measure the effectiveness of recruiting strategies.
HR Support & Employee Relations
Serve as the primary point of contact for US employees on HR-related questions and issues.
Provide L1 coaching and support to managers on policy application questions, low-risk issues, and basic employee data requests; escalate all L2-L4 matters to Head of HR.
Support onboarding, offboarding, and employee lifecycle transactions accurately and consistently.
Support employee engagement activities as needed, in partnership with Global HR team, fun committee, executive assistant, etc.
Payroll & HR Global Operations
Own and process US payroll timely and accurately, coordinating with internal stakeholders and payroll vendors as needed.
Address payroll and benefits questions from employees and resolve issues promptly.
Ensure HR data accuracy in HRIS.
Follow documented procedures and controls to support compliance and reporting.
Collaborate with India-based HR team to ensure consistency in processes and policies.
Follow global HR standards while addressing US-specific needs.
Contribute to HR projects and initiatives as needed.