HR Generalist (Benefits)

Village Care•New York, NY

1d•$68,000 - $85,000•Hybrid

About The Position

VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a number of Medicaid and Medicare managed care plans, and through our Assisted Living Program. VillageCare has delivered quality health care and social services to individuals residing within New York City for over 45 years. The HR Generalist - Benefits is an entry-level human resource professional responsible for supporting day-to-day HR operations. This role serves as a first point of contact for routine employee inquiries and assists with core HR functions including employee onboarding, HR administration, compliance, benefits, and HR systems maintenance. The position is ideal for individuals building foundational HR knowledge while contributing to a positive employee experience. Act as the first point of contact for employee HR and benefits inquiries; resolve routine issues and escalate complex matters appropriately. Execute high-volume, transactional. HR processes with strong attention to accuracy. Follow established policies, procedures, and service level expectations.

Requirements

1–3 years of HR or administrative experience
Minimum 1 year experience supporting HR Benefits
Internship experience in HR strongly preferred
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and relevant experience.

Nice To Haves

HR certification (e.g., SHRM-CP or PHR) is a plus.

Responsibilities

Ensure accuracy and confidentiality of HR data and documentation across multiple systems
Support processing of employee changes
Respond to routine employee inquiries regarding HR policies, benefits, and procedures
Enter, update, and audit employee data in HRIS systems
Run standard HR reports and identify discrepancies for correction
Manage employee inquiries and ensure timely resolution
Support new hire onboarding processes and systems
Ensure data integrity for all employee files
Assist with new hire orientation, including benefits overview
Provide first-level support for employee questions and minor workplace concerns
Escalate sensitive or complex employee questions or scenarios appropriately
Promote a positive workplace culture through engagement initiatives
Ensure compliance with federal, state, and local employment laws
Assist with maintaining HR policies and procedures documentation
Support audits and compliance reporting as needed
Assist with benefits enrollment and respond to employee questions
Coordinate with HR Ops and payroll team to ensure accurate employee data
Support open enrollment activities and communications
Support routine benefits invoice processing, including analysis, reconciliation, and submission; identify and resolve discrepancies
Support compliance efforts related to multi-state employment practices by following established guidelines and escalating questions as needed
Process benefit enrollments, qualifying life events (QLEs), and terminations in HRIS/benefits platforms, ensuring required benefits documentation is received and organized for recordkeeping
Perform data audits to ensure accuracy of benefit elections and payroll deductions
Assist with COBRA administration by coordinating eligibility data with vendors
Support life insurance and disability claims coordination
Validate benefit deductions and partner with payroll to resolve issues
Support retirement plan administrative tasks (e.g., loan tracking, distribution paperwork)
Participate in HR initiatives such as engagement surveys, training programs, and process improvements
Compile basic HR reports and metrics as requested
Contribute to continuous improvement of HR processes and tools
Support cross functional processes and special projects across HR Team