HR Employee Resource Center Representative

Dominion Energy•Richmond, VA

1d•Onsite

About The Position

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. This role within the Employee Resource Center provides first point of contact support to employees, leaders, and HR peer groups on HR related issues, programs, policies, and processes. Provides the highest level of customer service through interaction with employees, leaders, and HR peer groups through telephone, electronic, and case management systems (phone calls, case management, chatbot).

Requirements

2+ years of related experience
Strong employee-facing customer service skills
Knowledge of human resources policies and programs
Good written and verbal communication and interpersonal skills
Ability to explain complex policies in simple terms
Attention to detail and high accuracy
Ability to manage high-volume, deadline-driven workloads
Problem-solving and critical thinking
Time management and prioritization
Cross-functional collaboration (payroll, benefits, legal, HRBPs)
Ability to work in a fast-paced shared services environment

Nice To Haves

HR case management experience (e.g., handling employee inquiries via ticketing systems)
Experience with ServiceNow and/or SuccessFactors
Experience with military leave management, including supporting military-affiliated employees and interpreting military orders/documentation
Familiarity with USERRA compliance
GI Bill program knowledge
Vendor coordination (especially with DoD/VA-related programs)