HR Coordinator - Fuze Health

Fuze Health

2d•Remote

About The Position

The People Operations Coordinator is an entry-level role on the People Tech & Services team, supporting employees and managers across all Fuze Health business lines and locations. This team operates within a shared services model and sits at the center of how People Operations is delivered, bringing together systems, processes, and support to create a consistent and scalable employee experience. In this role, the People Operations Coordinator contributes to the day-to-day effectiveness of People Operations by supporting core systems, maintaining reliable resources, and helping ensure employees and managers can easily access the information they need. It works closely with the broader HR team to support programs and initiatives, while building a strong foundation in how People systems, processes, and tools connect across the organization. This position is designed as a foundational entry point into People Operations. It offers exposure to HR systems, cross-functional work, and process improvement, and is a strong starting point for growth into areas such as HR Operations, HR systems, or program management. Success in this role comes from attention to detail, curiosity, and a genuine interest in making it easier for others to find information, complete tasks, and navigate the employee experience.

Requirements

Bachelor’s degree or equivalent practical experience
1–3 years of experience in a customer-facing, operations, coordination, or administrative role with regular responsibility for handling requests or inquiries (e.g., retail, service, support, or office environments)
Demonstrated ability to identify patterns or recurring issues (e.g., repeated questions, process gaps) and take action to improve documentation or workflows
Strong written communication skills, with the ability to explain steps or processes clearly and concisely to a broad audience
High attention to detail, demonstrated through experience maintaining accurate records, reviewing data, or catching inconsistencies

Nice To Haves

Experience managing a shared inbox, ticketing system, or high-volume request intake
Experience creating or maintaining documentation such as help articles, FAQs, guides, or process instructions
Experience working with systems or tools (e.g., HRIS, CRM, ticketing platforms, knowledge bases), with the ability to learn new tools quickly
Experience with Workday (HRIS, ATS, or LMS)
Demonstrated interest in using technology, automation, or AI-enabled tools to improve efficiency and scalability
Proficiency with Google Workspace (Gmail, Google Drive, Docs, and Sheets)

Responsibilities

Keep employee data in people systems accurate and up to date, regularly reviewing records and resolving discrepancies across employee profiles, job data, and team structures
Serve as the first point of contact for employee and manager questions through the HR inbox and other intake channels, guiding individuals to the right resources and enabling self-service whenever possible
Create and maintain clear, practical HR knowledge resources, including articles, step-by-step guides, FAQs, and job aids, so employees and managers have an easy-to-use source of truth for policies, processes, and Workday tasks
Support key HR programs and processes (e.g., engagement surveys, performance cycles, internal mobility, learning) by keeping resources, templates, and documentation up to date and well organized
Inspect ticket volume trends and root causes to identify recommendations that improve self-service resolution and reduce the need for manual HR support
Work closely with the HR team on projects and process improvements by organizing materials, documenting how things work, and helping make processes clearer and easier to navigate
Help ensure HR data, documentation, and knowledge resources are structured and maintained in a way that supports effective use of automation and AI tools, enabling accurate and scalable self-service

Benefits

dental
vision
multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA)
health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
2 floating holidays for full time non-exempt employees
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month