HR Coordinator

Metro Power•Warner Robins, GA

About The Position

The Coordinator, HR Shared Services serves as a primary point of contact within the HR Shared Services team, supporting candidates and employees through the preboarding process while providing high-quality, timely responses to other general HR inquiries. This role plays a critical part in ensuring a smooth and compliant onboarding experience by guiding individuals through pre-employment requirements, including background screenings, drug testing, and new hire documentation, as well as guiding existing employees when posed with a general HR related inquiry. Operating within a centralized employee contact center, this position supports a multi-state, multi-FEIN workforce and requires strong attention to detail, customer service orientation, and the ability to navigate varying policies, regulations, and processes.

Requirements

High school diploma required
1–3 years of experience in HR, customer service, or a shared services/contact center environment.
Strong customer service mindset with the ability to communicate clearly and professionally.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Detail-oriented with strong organizational and follow-up skills.
Working knowledge of HR processes and employment practices; multi-state exposure is a plus.
Proficiency with HRIS systems – preferably ADP WorkforceNow.
Ability to handle sensitive and confidential information with discretion.

Nice To Haves

associate or bachelor’s degree in Human Resources, Business Administration, or related field preferred.
Experience supporting onboarding, pre-employment screenings, or HR operations preferred.

Responsibilities

Guide candidates through all pre-employment requirements, including background checks, drug screenings, and onboarding documentation.
Monitor preboarding workflows to ensure timely completion of all screening components.
Proactively communicate with candidates regarding outstanding requirements, deadlines, and next steps.
Partner with background screening vendors and internal stakeholders to resolve issues or discrepancies.
Escalate potential compliance concerns or delays that may impact start dates.
Respond to employee and candidate inquiries via phone, email, and ticketing systems in a high-volume contact center environment.
Provide accurate information related to HR policies, onboarding, benefits, payroll, and employment verification processes.
Support employees across multiple FEINs and states, ensuring alignment with varying legal and company-specific requirements.
Triage and route complex inquiries to appropriate HR Centers of Excellence (e.g., Benefits, Payroll, Business Partners).
Accurately enter and maintain employee and candidate data in HR systems (e.g., ADP WorkforceNow, ERP, screening platforms, etc).
Ensure data integrity and confidentiality of sensitive employee information.
Ensure all pre-employment activities comply with federal, state, and local regulations.
Follow standardized procedures while maintaining flexibility to accommodate state-specific & company specific requirements
Identify process improvement opportunities to enhance the candidate and employee experience.