HR Case Managers (Accommodations)

Aston Carter•Atlanta, GA

2d•$23 - $23•Remote

About The Position

The HR Case Manager (Accommodations) provides comprehensive case management support for employees navigating accommodation requests and related life events, including leave of absence and disability. In this individual contributor role, you serve as the single point of contact throughout the accommodation or leave event, ensuring a connected, trusted, and customer-focused experience. You apply relevant benefits and regulatory guidelines, respond to changing circumstances, and help employees, applicants, job seekers, and candidates understand their options while maintaining high standards of professionalism and confidentiality.

Requirements

Bachelor's degree, or 2+ years of equivalent professional or military experience.
At least 1 year of experience in case management, customer service, human resources, benefits administration, or a related field.
Basic familiarity with leave of absence, disability, and accommodation concepts, including ADA/ADAAA and FMLA.
Ability to review, interpret, and apply policy and regulatory guidelines to individual cases.
Strong written and verbal communication skills, with the ability to explain complex information clearly to employees and business partners.
Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
Proficiency in MS Word, Excel, and Outlook.
Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail.
Experience in human resources, case management, leave of absence, and accommodations support.

Nice To Haves

Bachelor's degree from an accredited university.
Experience providing case management or claims management services in a leave of absence, disability, or accommodation program.
Experience working for a large, multi-state employer or on behalf of a carrier or third-party administrator (TPA).
Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes.
Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues.
Exposure to HR processes, employee relations, or benefits administration.
Experience supporting employees through return-to-work or modified duty processes.
Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances.
Exceptional customer service orientation with experience managing employee or customer expectations in sensitive situations.
Experience working with confidential medical or HR information.
Comfort working in a fast-paced, high-volume corporate support environment.

Responsibilities

Initiate and respond to inquiries about accommodation events, benefits, and options available to employees.
Serve as the primary point of contact for assigned employees and provide holistic case management services throughout accommodation and leave events.
Review medical documentation and apply corresponding federal and state laws and company policies to each case.
Leverage duration guidelines, best practice tools, and internal resources to oversee accommodation plans and ensure appropriate support.
Critically assess and adjust case management plans as employee needs and circumstances change.
Address and respond to sensitive situations with discretion, empathy, and professionalism.
Troubleshoot issues and proactively remove barriers before, during, or after a leave or accommodation event.
Respond to employee-impacting issues that arise during leave or accommodation events and ensure timely, accurate communication.
Identify and solve problems that may arise, sometimes with limited or incomplete information.
Educate managers and business partners on employee concerns, accommodation needs, and expectations before employees go on leave or return to work.
Communicate regular updates to employees and stakeholders clearly and professionally, both verbally and in writing.
Ensure compliance with standard work processes, federal and state regulations, and company policies in all case management activities.
Maintain accurate and timely system records and documentation for all cases.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments or systems as appropriate.
Perform other related duties as assigned to support the overall effectiveness of the accommodations and leave program.