HR Call Center Specialist

Knowledge Management•North Charleston, SC

6d•Onsite

About The Position

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements. Title: HR Call Center Specialist Assignment Location(s): North Charleston, SC (onsite) Work schedule: Monday - Friday 8 am to 4:45 pm Positions open: 1 Estimated Contract Duration: 5+ year contract Required clearance: Active Secret clearance Salary: Please provide your salary requirement

Requirements

Personnel who possess the appropriate levels of education, expertise, and experience gained in human resources management offices and operations, to provide progressive technical services.
Personnel who are trained in using workflow software, Knowledge base software, and case management software to conduct their business for Tier 1 services.
Contractors will be trained in the utilization of GEMS (a Department of State PeopleSoft product) and GTMNext (a Service Now case management system).
Contractors will be expected to already have strong competency in MS Outlook, Word, and Excel.
Active Secret clearance

Nice To Haves

Training on other IT tools will be provided as needed

Responsibilities

Protecting PII (Personal Identifiable Information)
Benefits enrollment/changes
Processing of initial personnel actions
Reviewing and responding to Employee Profile inquiries and requests
Leave administration inquires/ Time and Attendance
Retirement packages/eligibility determinations
Survivor benefits
EOD processing (non-benefits) and check out processing
Security clearances, legal clearances, and badges/renewals
Telework
Work-schedule (alternative and others) requests
Promotion requests
OPF requests
Tenure tracking
Award nomination processing
Payroll resolutions
REA (Re-Employed Annuitants) related cases and other services to be determined in the future
Responding to customers' initial inquiries/requests
Escalating cases within and outside of GTM/TS
Using case management technology to create/update/assign cases
Creating ad hoc reports
Communicating with EAS management
Uploading documents into the employees' eOPF.
Mailing documents to Records Information Management
Distributing mail
Answering the phone/calls and creating cases as required
Safeguard all agency information, whether or not covered under the Privacy Act, to ensure State employees and management are protected from any unauthorized disclosure of information.
Maintain strict and absolute confidentiality of any information received in connection with this contract.