HR Business Partner | Regional

Epicor • Minneapolis, MN

25d • Hybrid

About The Position

The Regional Human Resources Business Partner supports employees and leaders across the United States and Canada as a hands-on HR generalist and advisor. The role covers employee relations, HR compliance, performance management, talent development, organizational effectiveness, and change management. As part of the Global HR Business Partner organization, the position partners with functional HR Business Partners, HR Centers of Excellence, and leaders across product development, implementation and professional services, customer support, sales, operations, and corporate functions. It translates business priorities into practical people solutions in an ERP software environment.

The role also advances AI-enabled HR solutions within the HR Business Partner Center of Excellence. It identifies opportunities to streamline processes, improve manager and employee experiences, and responsibly apply AI to increase efficiency, consistency, and data-informed decision-making. The position supports the CHRO with Environmental, Social, and Governance reporting and continuous improvement.

Epicor describes itself as a team of 5,000 professionals working on data, AI, and cognitive ERP. It offers training, mentorship, and ongoing support, with the aim of helping employees develop and succeed.

Requirements

• At least 5 years of progressive HR Business Partner or HR generalist experience.
• Broad knowledge of employee relations, performance management, talent management, organizational development, compensation practices, workforce planning, and employment compliance.
• Practical knowledge of US and Canadian employment laws and HR practices, including the ability to recognize when legal partnership is required.
• Demonstrated experience conducting objective employee relations investigations and advising leaders through sensitive and complex situations.
• Experience supporting leaders and teams through organizational change, growth, restructuring, and evolving business priorities.
• Strong business acumen and ability to understand the contributions of product, engineering, implementation, professional services, customer support, sales, and corporate teams in an ERP software business.
• Experience working effectively in a global, matrixed organization and partnering across HR functions and business units.
• Strong analytical skills, including interpreting HR data, identifying trends, and converting insights into recommendations.
• Demonstrated interest in AI, automation, and continuous improvement, with sound judgment in responsible use.
• Excellent communication, coaching, influencing, and interpersonal skills.
• High emotional intelligence, discretion, sound judgment, and a service-oriented approach.
• Bachelor’s degree in Human Resources, Business, Organizational Psychology, or a related field, or equivalent experience.

Nice To Haves

• Experience supporting a technology, SaaS, ERP, or other B2B software organization.
• PHR, SHRM-CP, SHRM-SCP, or comparable HR certification.
• Experience supporting a high-growth ERP, SaaS, enterprise software, or technology-enabled services organization.
• Familiarity with software development, implementation, consulting, customer success, technical support, or recurring-revenue business models.
• Experience supporting distributed or multi-site teams across the United States and Canada.
• Demonstrated success using AI or automation to improve HR workflows, reporting, manager self-service, or employee support.
• Experience developing HRBP Center of Excellence resources, scalable processes, manager toolkits, or standard operating procedures.
• Strong customer-service orientation and ability to balance employee advocacy, business needs, compliance, and operational efficiency.
• Experience using HRIS, people analytics, case management, survey, or workflow automation platforms.
• Continuous-improvement mindset and ability to turn ambiguous business challenges into clear, scalable HR solutions.

Responsibilities

• Advise leaders and managers across the United States and Canada on employee relations, performance management, organizational effectiveness, talent planning, and change initiatives.
• Assess current and future workforce needs and translate business priorities into actionable HR strategies and programs.
• Provide HR generalist support across the employee lifecycle, including onboarding, development, performance, mobility, engagement, and offboarding.
• Help leaders establish performance expectations, address performance concerns, and implement coaching and improvement plans.
• Manage and resolve complex employee relations matters, including timely, thorough, impartial, and well-documented investigations.
• Maintain working knowledge of applicable US and Canadian employment laws and regulations; partner with Legal and HR leaders on employment risk, legislation, policies, and consistent HR practices.
• Monitor employment law and regulatory developments and recommend updates to regional policies, procedures, manager guidance, and employee communications.
• Analyze workforce trends, HR metrics, engagement data, and employee feedback to identify risks and opportunities and develop recommendations for the US and Canada region.
• Support organizational change related to business growth, technology adoption, restructuring, acquisitions, and evolving operating models.
• Partner with functional HR Business Partners and HR Centers of Excellence, including Talent Acquisition, Total Rewards, Learning and Development, HR Operations, HRIS, and Facilities.
• Design and deliver manager enablement, employee engagement, and communication programs to strengthen culture and improve the employee experience.
• Develop scalable HRBP tools, playbooks, templates, and operating practices for a growing global software organization.
• Identify opportunities to use AI and automation to improve HR service delivery, manager self-service, policy navigation, case intake, reporting, documentation, and workforce insights.
• Support the CHRO with Environmental, Social, and Governance reporting and continuous improvement.
• Pilot and scale responsible AI solutions with HR Operations, HRIS, Information Security, Legal, and Data Privacy teams.
• Ensure AI-enabled HR solutions have appropriate human oversight and confidentiality, privacy, security, legal compliance, and bias-mitigation controls.
• Measure the impact of HR process improvements using efficiency, adoption, service quality, employee experience, and risk-reduction metrics.

Benefits

• Comprehensive health and wellness benefits.
• Mentorship, continuing education, and focused career goal-setting opportunities.
• Free LinkedIn Learning licenses.
• Mentoring Program.
• Inclusive, global workplace.
• Work-life balance policies encouraging time off to rest, recharge, and reconnect.
• Support for international relocations and permanent residency processes.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level