HR Business Partner

First Help Financial • Needham, MA

2d • Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. that provides auto loans to the underserved. The company offers flexible financing options and tri-lingual support, aiming to make it easier for consumers to finance their first car. FHF has experienced consistent portfolio growth of over 30% annually for the past nine years. The company boasts a diverse workforce from over 20 countries, emphasizing professionalism and enjoyment in their work. Their culture and benefits are designed to foster employee success and comfort. First Help Financial has been recognized as a “Great Place to Work” for five consecutive years. This role is within the People Operations department and is crucial for accommodating the company's remarkable growth.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field required.
• 7+ years of HR Business Partnering experience.
• Proven experience partnering with senior leaders in a fast-growing or evolving organization.
• Strong working knowledge of employee relations, performance management, and employment law.
• Ability to balance empathy with business judgment and accountability.
• Excellent communication, coaching, and influencing skills.
• Experience using HRIS and people analytics to inform decision-making.
• Strong understanding of foundational HR principles and best practices.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Excel.
• Strong organizational and time management skills, with attention to detail.
• Ability to handle sensitive and confidential information with integrity and professionalism.

Nice To Haves

• Master’s degree preferred.
• Rippling experience preferred.

Responsibilities

• Serve as a trusted thought partner to leaders on organizational design, workforce planning, and team effectiveness.
• Coach leaders on performance management, employee relations, change management, and leadership effectiveness.
• Partner with leadership on proactive retention and engagement strategies.
• Drive consistent performance management practices, including goal setting, feedback, development planning, and corrective action.
• Support talent reviews, succession planning, and internal mobility initiatives.
• Identify capability/skill gaps and partner with department leadership to deliver targeted solutions.
• Lead complex employee relations matters with professionalism, consistency, and sound judgment.
• Promote a positive, inclusive, and high-performance culture aligned with First Help Financial’s values.
• Support leaders through organizational change, growth, and transformation initiatives.
• Use people metrics and insights (engagement, turnover, performance, etc.) to inform decisions and influence leaders.
• Identify trends and recommend actionable solutions that improve business outcomes.
• Partner with People Operations to translate data into executive-ready insights.
• Ensure people practices align with federal, state, and local employment laws.
• Partner with People Ops leadership on policy development, interpretation, and consistent application.

Benefits

• Generous salaries
• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft)
• Paid parental leave
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• Robust employee recognition and talent development program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior