HR Business Partner, Talent

RWS Global•Orlando, FL

7d•Hybrid

About The Position

RWS Global is hiring a Senior HR Business Partner, Parks Operations, to support our attractions, live experiences, and seasonal workforce operations. This role partners with operational leaders at assigned park and attraction locations on employee relations, onboarding and offboarding, manager coaching, compliance, workforce reporting, and HR program implementation. The ideal candidate works well in a fast-paced operational environment and partners closely with frontline leaders who support performers, technicians, production teams, attraction staff, and seasonal employees. This role combines hands-on HR support with business partnership, helping deliver a positive employee experience while maintaining compliance with company policy and employment law.

Requirements

4–7 years of HR experience.
Experience supporting hourly, frontline, seasonal, hospitality, entertainment, attractions, or operational workforces.
Employee relations and workplace investigation experience.
Knowledge of employment law and HR best practices.
Experience partnering with managers and resolving employee issues.
Proficiency with HRIS systems and Microsoft Office.
Strong communication, organization, and problem-solving skills.

Nice To Haves

Experience in theme parks, attractions, hospitality, entertainment, sports, cruise, resort, or live event operations.
Experience with seasonal or high-volume workforces.
Multi-location support experience.

Responsibilities

Serve as the first point of contact for employee relations matters within assigned business units.
Conduct workplace investigations involving policy violations, performance concerns, attendance issues, and misconduct.
Guide managers on corrective action, documentation, and performance management.
Partner with People & Culture leadership to apply policies and practices consistently.
Support onboarding and offboarding for full-time, part-time, seasonal, and project-based employees.
Assist managers with employee lifecycle activities, including promotions, transfers, status changes, and separations.
Maintain accurate employee records and support HRIS data integrity.
Coordinate employee communications and HR program administration.
Coach operational leaders on employee relations, performance management, and engagement.
Help managers build positive, inclusive, and productive teams.
Advise on company policies, procedures, and employment practices.
Support compliance with employment law.
Assist with wage and hour compliance, timekeeping, overtime management, and attendance programs.
Partner with HR leadership on audits and policy implementation.
Maintain HR metrics and workforce reporting.
Track turnover, employee relations activity, hiring trends, and workforce demographics.
Report insights to operational leaders and People & Culture leadership.