HR Business Partner, Client Experience

Farther•Irving, TX

5h•Onsite

About The Position

Farther's Client Experience (CX) team is the engine behind our advisor and client relationships — and it's growing fast. As HRBP for the CX org, you'll be the dedicated people partner embedded in our Irving, TX office, working closely with CX leaders to build a team culture that's as strong as the client experience we deliver. This isn't a passive HR support role. You'll own employee relations, coaching, and — most importantly — the training and development programs that help our managers level up. You'll be the in-person HR presence our Dallas team actually relies on, and a key partner to CX leadership as they scale.

Requirements

4–7 years of HR experience with meaningful time in a generalist or HRBP role supporting a specific business unit or client group
Strong employee relations chops — you're comfortable handling complex, sensitive situations with professionalism and sound judgment
Experience building or delivering manager training programs, especially for first-time or developing managers
High EQ and a communication style that earns trust quickly across all levels of an organization
Comfortable being the only HR person in the room (and in the office) — you operate independently and know when to escalate

Nice To Haves

Experience supporting a CX, client services, or operations team in a high-growth environment
Familiarity with the financial services or wealth management industry — or curiosity about it
Experience with Rippling, Lattice, or similar HRIS/performance management platforms
Background in learning and development, facilitation, or instructional design

Responsibilities

Serve as the primary people partner for Farther's Client Experience org, providing hands-on support for employee relations, coaching, and conflict resolution
Build and own a manager training and development program focused on elevating entry-level and developing managers within the CX team
Be the in-person HR resource in our Irving, TX office — someone employees and managers can walk up to with real questions and concerns
Partner with CX leadership (including leaders overseeing advisor experience, client transitions, and client experience) on people strategy, headcount planning, and organizational development
Support performance management processes including goal-setting, reviews, and performance improvement in partnership with the Head of People
Help drive engagement and culture initiatives, with a lens toward how our CX team shows up for each other and for the business
Collaborate with the broader People team on companywide programs, sharing learnings and best practices from the CX org