HR Business Center Representative II - Human Resources - Full Time 8 Hours Day (Non-Union, Non-Exempt)
About The Position
Serves as the first point of contact for employees reaching out to Human Resources and will complete routine tasks under moderate supervision. The position also serves as the main point of contact for internal and external candidates post offer acceptance in order to ensure a smooth onboarding process. Provides resources and solutions to inquiries and maintains documentation. Possesses thorough knowledge of organization's Human Resources policies and procedures. As a mid-level support role, will escalate more complex issues as needed and help identify opportunities for HR Business Center process improvements. Assists with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment. Ensures efficiency of Business Center operations, technology, and transaction processes and establishes standards and procedures. Coordinates services with Human Resource Information Systems, Human Resource program managers, and technology specialists.
Requirements
- Excellent customer relations, interpersonal, and conflict management skills
- Basic computer skills including word processing, spreadsheets, and databases with strong data entry skills and experience.
- Demonstrated ability to exercise discretion with confidential information.
- Detailed oriented and experienced managing multiple tasks simultaneously.
- Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Nice To Haves
- Ability to interpret and apply pertinent rules and regulations and identify and implement continuous process improvements.
- Knowledge of Workday, Kronos, and ServiceNow or other case management software.
- Experience working in a fast-paced environment with rapidly changing priorities with the ability to triage requests and inquiries and route them to appropriate parties.
- HR Certification
Responsibilities
- Serve as the first point of contact for employees reaching out to Human Resources.
- Complete routine tasks under moderate supervision.
- Serve as the main point of contact for internal and external candidates post offer acceptance to ensure a smooth onboarding process.
- Provide resources and solutions to inquiries.
- Maintain documentation.
- Escalate more complex issues as needed.
- Identify opportunities for HR Business Center process improvements.
- Assist with resolving employee issues related to HR policies and procedures, HR systems, compensation, payroll, benefits, and recruitment.
- Ensure efficiency of Business Center operations, technology, and transaction processes.
- Establish standards and procedures.
- Coordinate services with Human Resource Information Systems, Human Resource program managers, and technology specialists.
Benefits
- Pay Transparency
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
