HR Benefits Specialist

PPG•Pittsburgh, PA

2d•Hybrid

About The Position

Are you a recent college graduate looking to start your career in Human Resources or early in your career and ready to grow? Join our team as an HR Benefits Specialist, where you'll deliver outstanding customer service and support to a broad range of employee and retiree groups in the main areas of health, retirement, life insurance, disability leave management and other benefits. You will work and use multiple methods of communication to resolve issues and inquiries with accuracy, sensitivity, and compassion. Reporting directly to the Benefits Service Center Team Lead, you will work a hybrid schedule from our Pittsburgh, PA headquarter.

Requirements

High School Diploma/GED required, with a bachelor's degree in HR or Business
Experience working with computer systems such as Microsoft and Workday.
0-2 years of professional experience in Human Resources or Benefits Administrations preferred; internship experience will be accepted in lieu of full-time experience

Responsibilities

Support all benefit inquiries from participants with an important focus on delivering employee experience
Guide communication between employees/retirees and vendors to concerns or inquiries
Support the US Benefits Service Center located in both the US and Mexico by answering customer phone calls and responding to email requests
Perform multiple administrative tasks including the distribution of materials, life event processing, enrollment administration, data integrity reconciliation and report processing
Handle the enrollment processes for all participants including guiding with selections and educating on any changes
Be the inquiry escalation lead to other Benefits Service Center team members
Help maintain company compliance with ERISA, COBRA and HIPAA; and any other department projects.