HR Associate (Open Enrollment) Special Duty

King County•Chinook Building 401 5th Avenue Seattle, WA

2d•Hybrid

About The Position

The Central Employee Services Division (CESD) within King County's Department of Human Resources (DHR) seeks a Human Resource Associate in the Benefits, Payroll and Retirement Operations Section (BPROS). The successful candidate will provide customer service to employees on complex benefits issues by communicating accurate benefits information to employees and responding to general benefits inquiries. This Special Duty Assignment is needed in preparation for and during open enrollment season. The ideal candidate will be highly team oriented, with a strong ability to provide excellent customer service to both internal and external customers. This is an exciting opportunity to work with the Benefits team and make a difference in serving our employees. The Central Employee Services Division is a division within DHR that provides integrated services in the areas of Safety and Claims (Workers’ Compensation), Disability and Leaves, Balanced You (Well-being) and Employee Giving, Employee Assistance Program, Benefits Strategy, as well as Benefits, Payroll, and Retirement Operations.

Requirements

Experience in a high-volume call working environment that is fast paced with time-sensitive deadlines and strong customer service requirements.
Presentation skills and experience coaching and describing "how to" information to technically challenged employees, including experience guiding employees in the use of on-line enrollment tools.
Working knowledge of employee benefit programs, practices, and laws.
Demonstrated ability to problem solve ; analyze, assess, and identify options.
Ability to research, interpret, and report program information.
Strong customer service, communication, interpersonal, and collaboration skills, including the ability to work well independently and as part of a team.
Strong organizational skills, including effective time management, project management, and planning skills.
Ability to work with individuals from diverse backgrounds, including sensitivity to and knowledge of various ethnic, cultural, and socio-economic groups.
Able to remain calm when dealing with customers, with the ability to maintain high degree of confidentiality with sensitive and personal information while demonstrating fairness, respect, and inclusiveness.
Intermediate level proficiency with Microsoft Office Suite 365, to include Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Experience using internet-based software programs with demonstrated ability to quickly learn new technology tools.

Nice To Haves

Operational experience with PeopleSoft, Human Resources Management System, or other relational database systems.
Experience guiding employees in the use of on-line enrollment tools.

Responsibilities

Maintain and communicate appropriate information to program participants and ensure the confidentiality of records is maintained according to established policies.
Provide customer service to employees by interpreting, communicating, and explaining the County's benefit programs.
Assist employees via phone and conduct benefit enrollment presentations with technical on-line tools for the benefits programs; troubleshoot PeopleSoft login issues and reset passwords during open enrollment.
Research, troubleshoot, and resolve insurance benefit eligibility issues.
Consult with other staff and many different resources for benefits policy administration.
Escalate claims issues to BPROS staff to ensure completion and accuracy.
Research discrepancies between employee, payroll, benefit provider/s, and government agencies.
Participate in systems testing prior to open enrollment.
Other duties as assigned.