HR Assistant

Aston Carter•Boca Raton, FL

11d•$25 - $25•Hybrid

About The Position

The Human Resource Assistant (Tier 1 HR Advisor) serves as the first point of contact for employees and managers regarding HR-related questions, policies, processes, and system support. This role operates in a fast-paced HR Shared Services environment and is responsible for resolving inquiries through phone, chat, and case management channels while providing an exceptional customer experience. Key responsibilities include processing HR transactions within Workday and associated systems, responding to employee and manager inquiries, documenting case activity, and ensuring compliance with established service level agreements and operational metrics. The role requires strong communication skills, attention to detail, and the ability to navigate HR systems and knowledge resources effectively. The successful candidate will demonstrate professionalism, maintain confidentiality, escalate complex issues appropriately, and contribute to process improvement efforts that enhance service delivery and operational efficiency.

Requirements

Experience handling high-volume employee inquiries via phone, chat, email, or case management systems.
Strong customer service and issue-resolution capabilities.
Experience utilizing HR systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms.
Ability to document cases accurately and maintain detailed records.
Strong verbal and written communication skills.
Ability to work within defined service levels, KPIs, and performance metrics.

Nice To Haves

Workday experience.
Exposure to Kronos or other workforce management systems.
Experience in HR Shared Services or HR Service Center.
SHRM certification, IHRIM certification, or related HR credentials.
Knowledge of process improvement or Six Sigma.

Responsibilities

Serve as the first point of contact for HR-related inquiries from employees and managers.
Resolve HR inquiries through phone, chat, and case management channels.
Process HR transactions using Workday and other associated systems.
Document case activity accurately and maintain detailed records.
Ensure compliance with established service level agreements and operational metrics.
Escalate complex issues appropriately and contribute to process improvement efforts.