Medical Leave Specialist (Remote)

Aston Carter•Boulder City, NV

4d•$23 - $23•Remote

About The Position

As an HR Assistant specializing as an MLOA Case Manager, you will provide comprehensive case management for all types of leave of absence and disability life events. You will serve as the single point of contact for employees throughout their leave or disability event, ensuring a seamless and trusted management experience.

Requirements

Case management experience, with 1+ years of experience using case management systems.
2+ years of experience in Human Resources or customer service in a leave and/or disability field.
Proficiency in MS Word, Excel, Access, Outlook, and PowerPoint.
Strong customer service focus with high standards.
Adaptability and flexibility to changes and new scopes of work.
Excellent verbal and written communication skills.
Organizational and time management skills.
Strong technical skills and computer aptitude, including the ability to learn new systems and navigate multiple systems/windows simultaneously.
Ability to prioritize, manage, and complete work/projects with tight deadlines.

Nice To Haves

Knowledge of federal or state Leave and Disability regulations, specifically ADA/ADAAA and FMLA.
Experience working with confidential information.
Experience providing case management services for a large, multi-state employer or on behalf of a carrier/TPA with clients in multiple states.
Experience providing guidance to employees or managers on leave of absence, disability plans, accommodations, human resources, benefits, or employee matters.

Responsibilities

Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees.
Serve as a point of contact for assigned employees, managing 150-200 cases, to provide holistic case management services, including reviewing medical documentation and adjudicating leaves in compliance with relevant laws and benefit plans.
Leverage duration guidelines, best practice tools, and company resources to manage leave events appropriately.
Critically assess and adjust case management plans to meet employees' changing needs.
Address sensitive situations and troubleshoot issues to remove barriers before, during, or after a leave event.
Respond to employee-impacting issues that may arise during the leave event and ensure proper communication occurs.
Identify and solve problems that may arise, sometimes with limited information.
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
Educate managers and business partners on employee concerns and needs before and after leave periods.
Communicate regular updates to employees and stakeholders both verbally and in writing.
Ensure compliance with standard work, federal/state regulations, and company policy.
Maintain system records to ensure accurate and timely information/documentation.
Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, and other departments as appropriate.