Training Coordinator

Cypress Bank SSB•Mount Pleasant, TX

1d•Onsite

About The Position

This role serves as an HR and Operations Assistant and Training Coordinator. The position involves a variety of responsibilities within Human Resources, including benefits administration, payroll, employee relations, and talent acquisition. Additionally, the role includes coordinating training initiatives and performing operational tasks related to banking and customer service.

Requirements

Associate's degree in business or related field or equivalent Banking and Human Resources experience required.
General computer skills.
Microsoft Office, specifically Word and Excel.
Good conversational and written communication skills
Understanding of responsibilities for the Bank Secrecy Act through training.

Responsibilities

Assists with communications with benefits consultants, plan vendors, and third-party administrators, including supplemental plans and flex spending accounts.
Ensures timeliness and accuracy of required reporting related to benefits.
Assists with coordinating daily benefits processing. Handles enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, 401k loans, hardships, and compliance testing.
Communicates and verifies all payroll deductions related to benefits.
Assists with maintenance of employee benefits files, maintains group benefits database, and updates employee benefits records.
Gathers employee data and oversees the processing of monthly billings.
Assists with monitoring administrative costs of benefits programs and assists accounting team in the monitoring, verifying, and reconciling of benefits accounts.
Provides customer service support to internal and external customers.
Assists with the development of communication tools to enhance understanding of the company's benefits package.
Assists with and administers employee reviews, including 30 and 90-day and annual reviews.
Assists with the Open Enrollment process annually.
Monitors and reports on the company's affirmative action plan.
Assists in talent acquisition and recruitment processes by managing the Applicant Tracking system.
Assists in onboarding and terminating employees.
Assists in employee onboarding and helps organize training and development initiatives.
Creates various reports in Insperity system.
Provides support to employees in various HR related topics.
Order and track all other training.
Assist compliance officer with annual training event.
Send quarterly reminders to employees and supervisors reminding them of incomplete training.
Maintain training websites such as TBA and ABA.
Coordinate and administer training to branches in coordination with other managers.
Develop procedures related to training as needed.
Process Incoming wires.
Back up Refill postage machine.
Debit cards: order, hot card, raise/lower limits, unblock cards.
Assist customers with ATM/debit card issues i.e., unauthorized, and disputed charges.
Assisting customers with online banking issues.
Bookkeeping functions – answer phone and take bookkeeping calls.
Using mailer machine for notices.
Recognizing and reporting of suspicious activity.
Performing second review of wire originations.
New Account Review
Analyze monthly phone data.
Assist with Fiserv user updates.
Other duties as assigned.