HR ADVISOR - EMPLOYEE RELATIONS (REMOTE)

Compass Group•Charlotte, NC

1d•$65,000 - $70,000•Remote

About The Position

This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers. Support is provided by inbound phone calls and submitted cases.

Requirements

Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software.
Research topics on the Internet and through other available resources.
Manage priorities and workflow of assigned cases.
Work independently and as a member of various teams and committees.
Work effectively in a fast-paced support environment
Multi-task to meet deadlines and expected performance guidelines.
Prepare reports and business correspondence.
Deal effectively with a diversity of individuals at all organizational levels.
Good judgment with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Strong interpersonal skills.
Excellent written and verbal communication skills.
Commitment to excellence and high standards.
Strong organizational, problem-solving, and analytical skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Nice To Haves

Two years’ experience as an HR representative/generalist in a large company or supporting a line Business Unit.
English/Spanish bilingual preferred. Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed.

Responsibilities

Responds to telephone and submitted case inquiries from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR.
Providing guidance to managers in handling difficult or complex employee relations issues, such as advising appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations.
Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, or other HR related matters.
Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance with policy. Contacts operations on all discrepancies as appropriate to ensure compliance.
Other more complex investigations and other support functions involving ethic, non-ethic and confidential complaints.