HR Administrator - Contract

AFL Telecommunications•Surrey, BC

3d•Hybrid

About The Position

America Fujikura Limited (AFL) is seeking an HR Administrator to fulfill a 1-Year Contract. The Human Resources Administrator is a critical partner in delivering best-in-class HR operations. This HR Admin ensures seamless coordination of company and client assets, smooth onboarding experience, successful offboarding of client assets, timely resolution of access escalations, and high-quality administrative support for HR Operations.

Requirements

1–2 years of experience in a similar administrative role in a fast-paced, high-volume environment.
Experience in HR administration is an asset.
Strong aptitude for learning and working with various systems, including HRIS, onboarding/offboarding platforms, and asset management tools.
Accurate and detail-oriented data entry skills with strong organizational abilities.
Excellent relationship management and interpersonal skills, able to interact effectively with employees, managers, and external stakeholders.
Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Discretion and confidentiality in handling sensitive HR information.
Strong problem-solving skills, with the ability to identify issues, escalate appropriately, and follow through on resolutions.
Adaptable and flexible, able to manage multiple priorities in a fast-changing environment.
Team player mentality, willing to collaborate, support HR projects, and contribute to process improvements.
Basic reporting and analytics skills, capable of generating and interpreting HR-related data when required.
Client Support: Managing client access, escalations, or service requests.
Attention to Detail: Ensures accuracy and minimizes errors.
Organization & Time Management: Prioritizes tasks, meets deadlines in high-volume environments.
Communication: Clear written and verbal communication; ability to interact with employees, managers, and external clients professionally.
Problem Solving: Ability to identify issues, escalate appropriately, and suggest solutions.
Adaptability: Comfortable with change, multiple tasks, and shifting priorities.
Relationship Management: Builds trust with team members, managers, and external stakeholders.
Discretion & Confidentiality: Handles sensitive HR information responsibly.

Responsibilities

Liaise and coordinate with Talent Acquisition team, Hiring Managers, and other HR team members to ensure seamless and positive onboarding and role transition experience for new hires and existing associates.
Closely track, manage and coordinate asset requests, according to the New Hire/Transfer Process and interface with multi-discipline groups to ensure assets are requested and obtained for new hires/new incumbent.
Facilitate and schedule orientation sessions as per the AFL Onboarding Program.
Coordinate the AFL security clearance process with external vendors and system.
Reviewing and managing clients’ onboarding requirements such as forms, Criminal Record checks, Photo Requirements etc.
Distribution, collection and tracking of client’s assets and troubleshooting; escalate to client where required
Coordinate with external clients to ensure assets, systems and access are correctly assigned and maintained, including ongoing training, compliance and support requests from external clients for AFL team members
Train managers and provide updates on External Client processes and requirements for onboarding/offboarding on Client systems for team members
Submit and validate reporting structure, employee movement and status changes to external client
Make sure to collect all AFL’s and Client’s assets from the departing employee.
Serve as the primary point of contact for client access issues and escalations.
Troubleshoot and resolve access issues in coordination with internal teams and external clients.
Ensure timely communication and resolution of client escalations while maintaining professionalism and adherence to company protocols.
Track and document escalations to identify trends and support continuous process improvements.
Maintain HR and client records, systems, and databases with strict accuracy, confidentiality, and compliance.
Prepare reports and dashboards such as onboarding metrics, asset status, and client compliance.
Support HR projects and process improvements, such as documentation updates and efficiency initiatives.