HR Administrative Receptionist

Goodwill North Central Texas•Fort Worth, TX

2d•Onsite

About The Position

This role serves as the primary point of contact for the Agency, operating the central phone system, greeting visitors, and providing general information. The HR Administrative Receptionist is crucial in maintaining a positive brand image and ensuring efficient visitor management. This position also provides essential administrative support to various HR functions and mandated community service programs, including mail handling, document organization, employee discount card distribution, and training reception backups. The role requires a high degree of professionalism, excellent communication skills, and the ability to function effectively within a team environment.

Requirements

A minimum of 6 months’ prior experience working with the public or demonstrating customer service is required.
Proficiency with MS Word and Excel is required.
Demonstrated communication skills, both oral and written.
Excellent accuracy and organization.
Basic number sense.
Documentation to satisfy I-9 requirements.
Ability to pass background check and drug screen.

Nice To Haves

Experience preferably in a team environment and in a role such as office support, receptionist, or administrative assistant position.
Power Point experience.
Advanced Excel skills.
Some college coursework.

Responsibilities

Operate the Agency’s central phone system, answer and transfer calls, greet and receive callers/visitors, and notify and direct clients/visitors to proper staff.
Maintain a high awareness of being a front-line representative of the Agency and its impact on brand and reputation.
Provide general Company, event, and program information or refer visitors to appropriate staff.
Partner with departments to maintain accurate contact information for services, programs, and phone extensions.
Follow Company safety procedures related to building security, visitors, deliveries, emergency response, issuing badges, and maintaining In/Out procedures and records.
Provide administrative support to the mandated community service program, including written communication, record retention, application intake/review/approval, assignment confirmation, and generating completion letters.
Manage HR mail functions, including daily collection, distribution, and interaction with mail and delivery representatives.
Organize HR documents in a team environment.
Create and distribute employee discount cards and fulfill replacement/extra card requests.
Train all receptionist backups on process changes.
Act as backup to other HR members in assigned areas, such as equipment maintenance, supply levels, and HR birthday recognition.
Display cooperation and flexibility to function as part of a collaborative team.
Participate in all HR functions, including arranging schedules, calendar invites, food, and facility needs.
Attend trainings, cross-training, and embrace professional skill development.
Display consistent timeliness and adherence to work schedule.