HQ Gyms Opening & Brand Standards Manager

Kline Franchising, Inc.•Cornelius, NC

32d

About The Position

Burn Boot Camp is one of the fastest-growing fitness franchises in the country, with 350+ open locations and a mission to transform lives through community, fitness, and customer experience. We are seeking a highly organized and detail-oriented HQ Gyms Opening & Brand Standards Manager to support the successful opening, transition, and ongoing operational excellence of HQ Gym locations. This role serves as the subject matter expert for operational systems, compliance, and Brand Standards, ensuring every gym is properly configured, fully compliant, and delivering the Burn Boot Camp experience. The ideal candidate thrives in a fast-paced environment, enjoys cross-functional collaboration, and takes ownership from problem identification through resolution. This position works closely with General Managers and multiple HQ departments to support new gym openings, resale transitions, systems compliance, and Brand Standards execution across the HQ Gym portfolio.

Requirements

Strong working knowledge of Burn Boot Camp's core operating systems — MindBody, LoopSpark, DOMO, FranConnect, and Burn Support Portal — or demonstrated ability to master complex multi-platform systems environments quickly
Exceptional organizational skills — able to manage multiple active opening timelines, compliance audit cycles, and resale transitions simultaneously without dropping details
Strong written and verbal communication — able to translate complex systems and compliance requirements into clear, actionable guidance for GMs at all experience levels
High accountability and follow-through — this role owns timelines and checklists that directly affect Grand Opening performance; missed deadlines have real consequences
Collaborative and low-ego — works across departments, supports GMs without taking over, and escalates appropriately rather than solving everything alone
Comfort with ambiguity and a rapidly changing environment — HQ Gyms is a growing department and this role will evolve as the portfolio scales

Nice To Haves

Prior experience in a Burn Boot Camp operational role — as a General Manager, Operations Manager, or in a Burn HQ support function
Experience supporting new location openings in a franchise or multi-unit environment
Familiarity with EOS/Traction operating system concepts — Rocks, L10 meetings, scorecards
Experience with CRM platforms and marketing automation
Background in compliance, quality assurance, or operational auditing
Experience with vendor management, purchasing, or facilities coordination — comfortable sourcing quotes, placing orders, and tracking delivery for equipment, signage, or physical materials
Working knowledge of Burn Boot Camp's Construction & Design Manual, Brand Standards, and required vendor relationships

Responsibilities

Serve as the primary operational support partner for HQ Gym openings and resale transitions.
Manage opening timelines, system setup, compliance requirements, and operational readiness for new locations.
Coordinate technology platforms, vendor orders, and operational processes to ensure successful gym launches.
Act as a liaison between General Managers and HQ departments including IT, Marketing, Finance, Construction & Design, HR, and Learning & Development.
Conduct ongoing systems audits across operating gym locations to ensure compliance with company standards and platform requirements.
Monitor and maintain operational systems including MindBody, LoopSpark, DOMO, SOCi, and FranConnect.
Review monthly facility walkthrough reports and identify opportunities to improve Brand Standards compliance.
Coordinate remediation efforts for signage, equipment, flooring, maintenance, and other facility-related needs.
Track compliance issues through resolution and maintain accurate audit and compliance records.
Support ownership transitions and resale locations by auditing systems, transferring access, and ensuring operational readiness.
Provide in-gym operational support and coaching when needed to improve Brand Standards, Blue Carpet Experience, and overall gym performance.
Partner with leadership to identify trends, recommend solutions, and support continuous operational improvement across HQ Gym locations.