HPC HW Engineer

Hewlett Packard Enterprise•All, Mississippi, United States of America, MS

1d•$84,400 - $194,200•Remote

About The Position

The HPC HW Engineer provides technology consulting and technical support to customers and project teams, applying subject-matter expertise to resolve routine and occasionally complex technical issues. The role monitors and maintains high-performance computing systems across compute, network, and storage; performs hardware diagnostics, troubleshooting, and repairs; and supports installations, including hands-on hardware and software work and customer acceptance testing. The position works onsite at the assigned customer location, despite being designated Remote/Teleworker, and requires proximity to that location. The engineer collaborates with customers and team members, manages support cases and service-level reporting, maintains parts inventory and on-call schedules, and mentors junior team members. Occasional travel for training is required. The role requires at least four years of professional experience and a bachelor's degree in computer science or a related area, or seven or more years of relevant professional experience without a degree. A TS security clearance is required; TS/SCI is preferred. CompTIA Security+ and Linux+ certifications, or listed equivalents, are required before the start date. The expected annual base salary range is USD 84,400–194,200 in Mississippi; variable incentives may also be offered.

Requirements

At least 4 years of professional experience and a bachelor's degree in computer science or a related area of study; without a degree, at least 7 years of relevant professional experience.
Appropriate security clearance for the site or contract; TS clearance is required.
CompTIA Security+ and Linux+ certifications, or equivalents such as RHCSA, RHCE, or CISSP; candidates who do not already hold the required certification must obtain it before the start date.
Must be located near the customer-required assigned work location.
Experience installing and repairing hardware, including servers, storage, and switches.
Availability to work onsite as required and support rotational, after-hours, and weekend on-call schedules.
Extensive experience troubleshooting and diagnosing Linux-based hardware.
Ability to work independently with minimal supervision and collaborate effectively in a team environment.
Ability to clearly communicate issue impact and expected outcomes to customers and HPE teams.
Ability to work in a multi-technology environment and diagnose complex technical issues to their root cause.
Ability to communicate confidently and professionally with internal and external senior management.
Skills in leadership, accountability, active listening, client expectations management, critical thinking, cross-functional teamwork, customer-centric solutions, customer relationship management, follow-through, growth mindset, long-term planning, managing ambiguity, process improvement, product services, and relationship building.

Nice To Haves

TS/SCI security clearance.

Responsibilities

Report daily and work onsite at the customer location.
Monitor and maintain the health of HPC compute, network, and storage systems.
Troubleshoot and repair hardware issues, including performing daily hardware diagnostics and repairs.
Create, track, and close assigned support cases and ensure open cases on assigned systems are completed to customer satisfaction.
Return parts in accordance with company policy and customer service-level agreements.
Maintain availability reports to track service-level agreements.
Maintain the on-call schedule to support year-round 24x7x2/4 coverage.
Support new system installations through hands-on hardware and software work and customer acceptance testing.
Collaborate with team members and maintain strong relationships with customers.
Maintain onsite parts inventory.
Travel occasionally for training.
Mentor junior team members in issue and case management, skill development, and alignment with organizational goals.