HPC HW Engineer
About The Position
Hewlett Packard Enterprise is seeking an HPC HW Engineer to provide technical support for high-performance computing systems. The role involves monitoring and maintaining compute, network, and storage system health; diagnosing and repairing hardware; and managing customer support cases and service-level reporting. The engineer also supports new system installations and acceptance testing, maintains onsite parts inventory, and works with customers and team members to ensure effective service delivery. The position requires working at the customer location, with availability for rotational after-hours and weekend on-call schedules that support year-round 24x7x2/4 coverage. Occasional travel for training is required. The engineer may lead projects and mentor junior team members in case management, skill development, and alignment with organizational goals.
Requirements
- At least 4 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area; without a degree, 7 or more years of relevant professional experience.
- Appropriate security clearance for the site or contract: TS clearance.
- CompTIA Security+ and Linux+ certifications, or equivalents such as RHCSA, RHCE, or CISSP; candidates who do not already hold the required certification must obtain it before the start date.
- Must be located near the assigned customer work location.
- Experience installing and repairing hardware, including servers, storage, and switches.
- Availability to work onsite as required and support rotational, after-hours, and weekend on-call schedules.
- Extensive experience troubleshooting and diagnosing Linux-based hardware.
- Ability to work independently with minimal supervision and collaborate effectively in a team environment.
- Ability to clearly communicate issue impact and expected outcomes to customers and HPE teams.
- Ability to work in a multi-technology environment and diagnose complex technical issues to their root cause.
- Ability to communicate confidently and professionally with internal and external senior management.
Nice To Haves
- TS/SCI security clearance.
Responsibilities
- Report daily and work onsite at the customer location.
- Monitor and maintain the health of HPC systems, including compute, network, and storage.
- Troubleshoot and repair hardware issues, including performing daily hardware diagnostics and repairs.
- Create, track, and close assigned support cases, ensuring open cases for assigned systems are completed to customer satisfaction.
- Return parts in accordance with company policy and customer SLAs.
- Maintain availability reports to track service level agreements.
- Maintain the on-call schedule to support year-round 24x7x2/4 coverage.
- Support new system installations, including hands-on hardware and software work and customer acceptance testing.
- Collaborate with team members and maintain strong relationships with customers.
- Maintain onsite parts inventory.
- Travel occasionally for training.
- Mentor junior team members in issue and case management, skill development, and alignment with organizational goals.
Benefits
- Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
- Personal and professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
