Housing & Transportation Manager

Pyramid Global Hospitality•Captiva, FL

3d•$65,000 - $75,000•Onsite

About The Position

The Employee Housing & Transportation Manager is responsible for the overall administration, operation, compliance, and guest-service delivery of all employee housing and transportation programs for South Seas Resort. This role ensures team members have access to safe, clean, secure, and well-managed housing accommodations and reliable transportation services that support recruitment, retention, and employee satisfaction. The Manager oversees housing assignments, transportation logistics, vendor relationships, housing inspections, employee relations within company housing, budgeting, compliance, and emergency response procedures. The position works closely with Human Resources, Security, Facilities, and Resort Operations to deliver a positive employee living experience that reflects the standards of a luxury hospitality organization.

Requirements

3–5 years of management experience in hospitality, property management, employee housing, transportation operations, or related field.
Luxury resort experience strongly preferred.
Experience managing employee housing, workforce accommodations, or transportation programs preferred.
Experience with seasonal workforce programs, J-1, or H-2B employees is a plus.
Strong organizational and project management skills.
Excellent conflict resolution and employee relations skills.
Knowledge of housing operations and transportation logistics.
Strong financial and budgeting skills.
Ability to handle confidential information with discretion.
Strong communication and customer service skills.
Ability to work flexible schedules, including evenings, weekends, and emergency situations.
Proficiency with Microsoft Office and property management systems.
Frequent walking throughout housing facilities and resort property.
Ability to inspect housing units, including stairs and multi-level buildings.
Ability to lift and carry up to 25 pounds.
Ability to work outdoors in various weather conditions.

Nice To Haves

Bachelor's degree in Hospitality Management, Business Administration, Property Management, Human Resources, or related field preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Manage all employee housing inventory, occupancy, assignments, waitlists, and move-in/move-out processes.
Coordinate housing placement for new hires, seasonal employees, interns, J-1 participants, H-2B workers, and task force employees.
Maintain accurate housing records, lease agreements, occupancy reports, and employee files.
Conduct housing orientations and communicate housing rules, expectations, and community standards.
Monitor occupancy levels and provide regular reporting to Human Resources and Resort leadership.
Develop and administer housing policies and procedures.
Conduct regular inspections of housing units, common areas, and facilities.
Coordinate maintenance requests and repairs with Engineering and outside vendors.
Ensure housing facilities meet company standards for cleanliness, safety, and functionality.
Manage housekeeping and turnover schedules for employee housing units.
Monitor furniture, appliances, supplies, and housing inventory.
Address resident concerns and resolve housing-related issues promptly and professionally.
Manage employee transportation services, including shuttle routes, schedules, and vehicle utilization.
Coordinate transportation between employee housing locations and resort work sites.
Monitor transportation efficiency and recommend schedule adjustments based on staffing needs.
Ensure all transportation operations comply with applicable safety regulations.
Coordinate maintenance and inspections of transportation vehicles.
Manage relationships with transportation vendors and service providers.
Foster a positive living environment that supports employee engagement and retention.
Investigate and address resident complaints, policy violations, and roommate disputes.
Partner with Human Resources on disciplinary matters involving employee housing residents.
Organize housing community meetings and employee engagement activities.
Promote respect, inclusion, and community standards within employee housing facilities.
Ensure compliance with all local, state, and federal housing regulations.
Conduct routine safety inspections and emergency preparedness reviews.
Coordinate fire drills, evacuation plans, and emergency response procedures.
Ensure proper documentation and compliance for international worker housing programs.
Maintain incident reports and investigate housing-related safety concerns.
Partner with Security to address safety and security matters.
Develop and manage annual housing and transportation budgets.
Monitor housing revenue, employee deductions, utility expenses, and operating costs.
Evaluate vendor contracts and negotiate service agreements.
Identify opportunities for operational efficiencies and cost savings.
Prepare monthly reports on housing occupancy, transportation utilization, and financial performance.
Support recruiting efforts by ensuring housing availability for critical staffing needs.
Coordinate housing arrangements for management trainees, interns, seasonal staff, and task force employees.
Partner with Talent Acquisition to forecast housing requirements based on staffing plans.
Assist with onboarding and orientation programs related to housing and transportation services.