Housing Stabilization Specialist (Haitian Creole)

Activate Care•Boston, MA

3h•Hybrid

About The Position

Activate Care is partnering with Metro Housing Boston to provide supportive assistance to unhoused families. The Housing Stabilization Specialist will act as a client advocate, conducting housing stabilization activities to ensure tenancy preservation for families who have transitioned into permanent housing across Massachusetts. This role requires monthly outreach to families and landlords, and intervention when tenancy is endangered. The specialist will also assist with medical care connections, monitor school progress, and connect families to other resources. This is a hybrid role requiring the applicant to reside within the Boston, MA area. The position requires regular on-site presence at a designated housing hub and assigned shelter location, as well as travel to various client locations.

Requirements

Minimum of High School Diploma is required
Must be fluent in Haitian Creole and English
Valid Massachusetts Drivers License and consistent, reliable transportation with the ability to travel throughout Massachusetts during working hours is required.
Must be highly organized and self-directed with a proven ability to work with supervision on projects of a diverse nature
Requires excellent interpersonal skills to communicate and work with staff and external partners of all skill and experience levels
Intermediate Computer skills: including Excel, pivot tables, lookup functions, etc. and other Microsoft Office products.
High sense of diplomacy to recognize politically sensitive issues
Ability to take personal initiative and work independently, as well as part of a team

Nice To Haves

Bachelor’s degree preferred
2+ years of experience providing intensive housing placement services preferred
fluency in Spanish is a plus
Previous experience working within Emergency & Family Shelters settings is preferred
Experience working with individuals who have recently immigrated to the US, particularly from Haiti is preferred
Experience in shelters, social services or related environments supporting people with housing navigation.
Strong in identifying problems and opportunities for improvement with plans for resolution.

Responsibilities

Conduct housing stabilization activities to ensure tenancy preservation for families who have transitioned out of CCA-supported family shelter sites into permanent housing
Demonstrate integrity and empathy by working with passion, commitment and honesty in the best interest of colleagues and members in a collaborative manner.
Conduct at minimum, monthly outreach to families
Conduct at minimum, monthly outreach to the landlord
Mediate relationships between client/family and landlord
Intervene if tenancy is endangered
Advocate for client/family with housing court
Routinely assess client/family needs as they evolve
Assist with medical care connections
Monitor family and children’s school progress
Document and update the Stabilization plan as required in ETO online platform
Document progress with ETO touchpoints
Collaborate with case managers and housing navigation liaisons to ensure smooth transitions of family support
Other duties as assigned