Housing Stabilization Manager

L.A. Family Housing Corporation•Los Angeles, CA

4d•$73,974•Onsite

About The Position

The Housing Stabilization Manager is responsible for the management and supervision of a Housing Stabilization team, within LA Family Housing’s PSH Housing Stabilization department. Oversight of this team includes supervision of five to seven Housing Stabilizers and, for Project Based Managers, an additional two to four Resident Advocates. The Housing Stabilization Manager is also responsible for oversight and decision making with respect to the Program and PSH Sites contractual responsibilities, including QA audits, financial management, and outcomes for stabilization contracts. This position will also supervise HS Staff to verify the provision of objective clinical case management to participants and the effective use of crisis intervention adhering to mandated reporting guidelines, legal guidelines, and ethical guidelines. This position will oversee Housing Stabilizers in the completion of weekly/monthly required tasks, such as monitoring file maintenance, facilitating case reviews, ensuring the submission of weekly, monthly, and quarterly reports in conjunction with LAFH’s Risk Management team, and tracking spending allocations for client needs. Finally, this position will support CES integration by attending various community meeting and venues as needed to represent LAFH and SPA 2 CES.

Requirements

Minimum of two (2) years of social service experience
Minimum of one (1) year of relevant management experience
Maintain and execute confidential information according to HIPAA standards
Obtain and maintains CPR/First Aid Certification
Ability to pass post offer Tuberculosis (TB) clearances
Must have and maintain a valid California Driver’s License and auto insurance in good standing

Nice To Haves

Bilingual (English/Spanish) desirable
HMIS and CHAMP experience highly desired

Responsibilities

Manages PSH service delivery to ensure services are being completed and conducted in accordance and within the timelines of program contracts, program policies and best practices
Understanding of contractual obligations and program performance metrics as outlined by our funders. Proper oversight of financial expenditures and program budget contracts, including but not limited to client needs, transportation, petty cash, etc.
Builds positive rapport with community providers and supports the team by building a network of resources to tap into when needed
Facilitates regular meetings that support case conferencing, solution-focused case management, and coordination with program funders
Ensures services are tracked efficiently by working together with the Risk Management Team to pull reports as needed, guarantee that consistent data collection within HMIS and CHAMP is maintained, conducts on-going program file reviews, and completes any other monthly, quarterly, and/or annual reporting as contractually required and as program policies and best practices requires
Provides guidance for crisis intervention, problem-solving techniques, and feedback to address challenging issues participants are facing
Responsible for the oversight, development, direction, training, and supervision of the Housing Stabilization team.
Responsible for ensuring that the team works to achieve objectives, deliverables, and outcomes as described in the scope of work
Provides daily coordination and oversight of program operations and program activities. This means providing weekly individual and team supervision, support, and hands on training
Provides ongoing performance counseling or disciplinary action to Housing Stabilization Staff, as needed, to uphold professional, efficient, and ethical job performance in all areas
Participates in agency and community meetings as directed by supervisor
Drives personal vehicle in and around Los Angeles County and drives agency vehicles periodically to transport clients
Responsible for the oversight, development, direction, training, and supervision of the Resident Advocate team.
Oversight of turnover units when a unit becomes vacant in your PSH building, and ensure a timely applicant is referred through CES and processed following the applicant’s progress through housing acquisition
Coordinates with Property Management to provide supportive service delivery, including weekly and/or bi-weekly meetings with Assistant Director of PSH, Property Management, and Asset Management (if LAFH-owned), to review tenant and building matters.